id:
N2E1YWZhMjEtZmVkOS00MjhlLTgwMDQtODNmYjUwY2E1Yjk2IDgx

reference: 7a5afa21-fed9-428e-8004-83fb50ca5b96

documentId: 10004566

connectionPointId: 81

lastModificationDate: 1561535409395

Työnimike: Asiakasneuvoja, puhelinpalvelu

Työnkuvaus:
Mail Order Finance GmbH carries out sales and marketing for the Klingel brand on the Nordic market. The company is a subsidiary of the German fashion group, K-Mail Order GmbH & Co. KG, which has operations in 12 European countries. The group specialises in products and fashion items for a mature target market, primarily women. In the Nordic area the range is sold via catalogue and e-commerce. The Nordic head office is located in Gothenburg. Read more about the company at www.klingel.fi

Klingel is now looking for a service-minded and solutions focused customer service colleague. The job is located at Klingel's office in Lahti, Finland. You will be part of a great team in an international company with sound values and an open and coaching management. The position is a permanent, full time post starting in Autumn 2019.

Main work duties:

Providing front line customer service and responding to incoming customer contact via primarily telephone (limited: mail and social media)
Working actively with upsell in accordance with the team's goals
Calling customers for some outbound activities
Working actively with your colleagues to provide the best possible service to Klingel's customers
As it is a small team, Klingel cherishes true team players who always have our customers' best interests in mind. You are expected to give feedback regarding campaigns, marketing actions, catalogue deliveries etc. by actively participating in meetings, discussions and workshops.

We are looking for someone with high school education and preferably previous experience of working in service, sales or order administration. You need to be very comfortable using your computer and telephone as primary work tools and not shy away from advanced business systems. Fluent spoken and written Finnish and good knowledge of English is a requirement. Swedish language skills are a bonus, but not a must.

As a person you are respectful, see solutions more than problems, take responsibility of your tasks and have a strong sense of service as well as a positive attitude. You enjoy administrative and service based work with Klingel's customers on the phone.

Klingel is collaborating with Jerrie on the recruitment for this post. Please submit your application with accompanying CV and letter in either English or Swedish via jerrie.se, the recruitment process will take place in English or Swedish. Selection and interviews will start in week 32. If you have any questions contact Cecilia Jarlsmark on +46 723 05 33 43 (available from August 7th).

Please submit your application with accompanying CV and letter in either English or Swedish via jerrie.se, the recruitment process will take place in English or Swedish. Selection and interviews will start in week 32. If you have any questions contact Cecilia Jarlsmark on +46 723 05 33 43 (available from August 7th).

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

abstractJV_contact_0:
Klingel is collaborating with Jerrie on the recruitment for this post. Please submit your application with accompanying CV and letter in either English or Swedish via jerrie.se, the recruitment process will take place in English or Swedish. Selection and interviews will start in week 32. If you have any questions contact Cecilia Jarlsmark on +46 723 05 33 43 (available from August 7th).

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Työnantajan nimi: Mail Order Finance GmbH

source: TIVA