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Työnimike: Cargo Service Agents

Työnkuvaus:
Following Finnair Group's Asia strategy Finnair Cargo is specialized in air cargo traffic between Europe and Asia. Therefore, Helsinki has become an important hub and most import cargo from Asia continues to various European destinations via Helsinki. Finnair's new Airbus A350 fleet brings up to 50 percent more cargo capacity by 2020. Finnair has invested 80 million euros in building a new cargo terminal at Helsinki Airport, with special cargo handling areas for pharmaceutical and life science products as well as perishable products, including fish and seafood.

Finnair Cargo is in the middle of its biggest transformation ever as the state-of-the-art COOL Nordic Cargo Hub was opened in January 2018. Our new terminal will take digitalization to the next level, as our integrated acceptance & storage system and unit load devices have been highly automated. The backbone of our operation is the SkyChain cargo management system; a unique integration with the most modern air cargo terminal in Europe.

We are now strengthening our service team and looking for motivated and innovative

CARGO SERVICE AGENTS

Our team of air cargo professionals helps our customers to find flexible logistics solutions from Finnair Cargo's extensive network and air cargo products. As a Cargo Service Agent, your main goal is to ensure smooth and high-quality customer service, flight control and tracing. You will be responsible for monitoring operational status of assigned flights, cargo end-to-end message and documentation process, updating information in relevant IT-systems, communicating with different stakeholders, reporting deviations and discrepancies, as well as participating in continuous development of documentation process.

To succeed in this role, you do not necessarily need to have knowledge of air cargo processes yet. We are focused on finding persons who are motivated to develop themselves as world-class air cargo professionals together with the cultural and operational change journey that Finnair Cargo is going through. If you also enjoy working in a growing and dynamic atmosphere but also understand and appreciate the process controlled environment surrounded by rules and regulations you might be the one we are looking for!

Our expectations:

- Previous working experience in logistics related industry
- Polytechnic or vocational degree in a suitable field of study
- Experience of working in a process controlled environment defined by rules and regulations
- Strong business understanding with can-do attitude and excellent execution capability
- Strong co-operation and communication skills
- Ability and interest to search for and spread information with colleagues, other teams and customers
- Ability to make independent decisions in complex and time constraint operational environment
- Fluent spoken and written Finnish and English
- Strong general IT skills, especially ERP-systems knowledge will be highly valued
- Airline or Cargo network operations experience as well as understanding of airline cargo related laws and regulations will be considered advantage

What do we offer?

- A job in a growing and dynamic company
- Modern tools and premises
- A fast-growing and increasingly digital working environment

We create solutions and processes that help our employees perform even better in their jobs and that also improve our profitability. We have lots of opportunities in front of us. Want to join the team and feel the excitement? Get on board! Please send your application with your CV, cover letter and salary request by October 28th. Please note, that the role requires shift work. Salary is determined by FI02 IAU agreement (salary level 6, ground handling) and Cargo Service Agents report to Cargo Duty Manager. For more information, please send your questions to jobs (at) finnair.com.

numberOfPosts: 8

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4323

positionTypeCode: directhire

Työnantajan nimi: Finnair Oyj

source: TIVA