Työnimike: Claims Associates / Skadereglerare

Työnkuvaus:
AXA Partners - Credit & Lifestyle Protection is a leading provider of Credit & Lifestyle Protection Insurance across Europe, Latin America and Asia Pacific. We are part of the AXA Group, a worldwide leader in insurance and asset management, with 161,000 employees serving 103 million clients in 59 countries. In 2014, AXA's IFRS revenues amounted to Euro 92.0 billion and underlying earnings to Euro 5.1 billion. AXA had Euro 1,277 billion in assets under management as of December 31, 2014. AXA Partners - Credit & Lifestyle Protection is now looking for customer service oriented CLAIMS ASSOCIATE for fulltime 6 month long position in Helsinki, Finland. Extension of work contract is possible. The insurance service center in Helsinki assists clients from all Nordic countries and at the moment we are looking persons with fluency in Swedish and English. Please note that fluency in these languages is compulsory! Job description As a Claims Associate your main responsibility is to review information provided by customer and start evaluating admissibility of the claim. You process the claim and liaise with medical and other external advisors to obtain required information for claims analysis. You also interact with customers to provide and process information in response to inquiries, concerns and requests about claims and services. Other Key Responsibilities: -Operate within agreed service levels and deliver customer service excellence Answer calls to customer helpdesk in rotation with team and manage complaints -Participate in and support process improvement and Quality initiatives -Record claims activity in the IT System - Preparation of internal and external Reports and presentations for claims and sales - Provide support for other Operational areas as required Qualifications We are looking for persons with suitable educational background and also experience from preferebly similar tasks in insurance/bank sector. You have a background from customer service tasks in e.g. contact center environment and you enjoy working with clients. The language skills mentioned in the beginning of the ad are compulsory. Candidate should also have good IT skills and willingness to work both independently and also in co-operation with other colleagues. Excellent communication and organization skills are also very important. More information AXA Partners - Credit & Lifestyle Protection offers you an interesting role and possibility to learn about insurance industry. The position is permanent and located in Sörnäinen, Helsinki (close to center and therefore easly accessed by public transportation). Contact Jose Majanen jose.majanen (at) poolia.fi +358207290831 If you have any questions about the position/process or you wish to apply, please contact Poolia Finland's MD Jose majanen via email or mobile. Please apply by sending your application, CV and salary expectation! These positions will be filled as soon as possible!

Työnantajan nimi: Poolia Suomi Oy

Työnantajan osoite: 00500 HELSINKI

Työn lyhyt kuvaus: Sosiaaliturvaetuuksien käsittelijät

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous: TE-palvelut, Julkiset työvoimapalvelut, Suomi