Työnimike: Customer Experience Manager

Työnkuvaus:
Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like Drive Now or mydriver. Sixt is present in over 105 different countries worldwide. Sixt Finland is part of is Veho Group and currently employs 80 persons in 25 cities across Finland. Sixt does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value. At Sixt, customers are guests. It's not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds. Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit. Find out more about Sixt on www.sixt.fi Sixt Finland is looking for a full-time position an enthusiastic and devoted Customer Experience Manager. Position summary To lead and develop our customers' experience according to our strategy and standards. To manage and support daily customer care routines of our rental sales agents and branch managers. This is a key role in the organization that is based in our office in Kalasatama, Helsinki. Job responsibilities - Improve ways of daily work in order to identify and develop new business opportunities, commercial potential and create truly excited customers. - Drive a customer-focused culture throughout the organization and secure a consistent, seamless and positive customer experience through all contact methods at all times. - Lead, manage, coach and develop teams to excel in daily operations, new innovations & services and creating a great working atmosphere. - Be part of and support the management team in formulating and implementing organization wide strategies and processes. Essential capabilities to be successful - Experience in managing people and a background gained from working in a customer-focused, fast-paced and multichannel service environment. - Experience in creating and implementing long-term strategic plans, action plans, meeting agreed budgets, providing clear directions and following up goals. - Proven experience of being a valuable contributor to customer satisfaction. - Self-confident and determined decision-maker with the ability to influence through the use of customer insights. - Knowledge about how to manage and develop complex processes. - Ability to lead in a changing environment. - Strong organizational skills with the ability to prioritize and independently follow through to successful completion of projects within a deadline. - Ability to communicate confidently and clearly in Finnish and English. - Ability to multi-task and distribute efforts appropriately among tasks, manage competing deadlines, handle frequent interruptions and maintain a high level of productivity. Key qualifications - Excellent computer skills, working knowledge of MS Office products and familiarity with social media. - Must be able and willing to travel occasionally inside Europe. - Must be at least 21 years old and have a valid driver's license (min. B-class) - Must be able to work 37,5 hours per week with occasional evening hours. - Proficiency in Finnish and English; further languages such as Swedish and German are a plus. Benefits - Opportunity to challenge yourself in a fast paced, growing, international business area - Employee benefits of Sixt and Veho Group - Young, fun and professional team and work environment You're responsible for a lot, but you're not doing it alone - you will have the chance to work with great co-workers, and be part of the management team of the company that supports each other. We are excited to get to know you soon, so hurry up and apply with registered CV as soon as possible by clicking "Hae/Apply". For more information please contact recruitment consultant Rami Inkilä, rami.inkila (at) manpowergroup.fi. The position wi

Työnantajan nimi: ManpowerGroup Oy, Helsinki

Työnantajan osoite: 00100 HELSINKI

abstractJV_invalidEuresFlag: false

Työn lyhyt kuvaus: Muut palvelualojen johtajat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi