id:
Njg3ODk5NDAtZjg1MC00YWI2LTkxMTktZGExZDMxOTg1MDBiIDgx

reference: 68789940-f850-4ab6-9119-da1d3198500b

documentId: 9684914

connectionPointId: 81

lastModificationDate: 1535353202684

Työnimike:
Customer Service Associates with Nordic Language S

Työnkuvaus:
AXA Partners - Credit & Lifestyle Protection is now looking for

CUSTOMER SERVICE ASSOCIATES WITH NORDIC LANGUAGE SKILLS FOR TRAVEL BUSINESS

for fulltime 12 month long position in Helsinki, Finland. Extension of work contract is possible.

The insurance service centre in Helsinki assists clients from all Nordic countries and at the moment we are looking persons with fluency in Finnish-Swedish, Norwegian or Danish and English. Please note that fluency in these languages is compulsory!

Job abstractJV_description
As a Claims Associate your main responsibility is to interact with customers to provide advice and process claims and policy information and evaluate the admissibility of the claim. You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis.

Other Key Responsibilities:
- Operate within agreed service levels and deliver customer service excellence
- Answer calls to customer helpdesk in rotation with team and manage complaints
- Record claims activity in the IT System Participate in and support process improvement and Quality initiatives
- Participate in and support process improvement and Quality initiatives
- Preparation of internal and external Reports and presentations for claims and sales
- Provide support for other Operational areas as required

Qualifications
We are looking for persons with suitable educational background and also experience from preferably similar tasks in insurance/travel/banking business. You have a background from customer service tasks in e.g. contact centre environment and you enjoy working with clients.

The language skills mentioned in the beginning of the ad are compulsory. Candidate should also have good IT skills and willingness to work both independently and also in co-operation with other colleagues. Excellent communication and organization skills are also very important.

More information
AXA Partners - Credit & Lifestyle Protection offers you an interesting role and possibility to learn about insurance industry. The insurance service centre is located in Sörnäinen, Helsinki (close to centre and therefore easily accessed by public transportation).

Contact
Tarja Laakso
tarja.laakso (at) poolia.fi
+358407791618

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

positionTypeCode: directhire

Työnantajan nimi: Poolia Suomi Oy

source: TIVA