Työnimike: Customer Service Coordinator

Työnkuvaus:
CUSTOMER SERVICE COORDINATOR Job description Metsä Board Customer Service Centre in Espoo is looking for Customer Service Coordinator for a temporary position, for the Overseas markets, for the period of June 2016 - April 2018. We offer an interesting and independent job in an energetic and international environment in a team of currently 11 persons. The position will offer valuable experience for a person especially in the starting phases of their career. Studies in the field of Business Education would provide the most suitable basis for the position and experience of Customer Service, especially in the Overseas markets will be considered as a benefit. Key responsibilities: to manage the Order to Cash process; handling customer enquiries from start to finish - to maintain regular contact with the customers and agents while providing them with the agreed level of customer service order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain stock management, feedback and rebate handling maintenance of Customer Master data, Customer profiles and all customer related information to perform as a responsible & cooperative team member, back up for others during holidays & absences Prerequisites Candidate experience and competence expectations are: ability to work in team as well as independently good IT skills, including knowledge of Microsoft Office tools. Any previous use of Metsä Board SAP to be considered as a benefit ability to remain calm, think clearly and proactively, and to prioritize tasks under high pressure and in unexpected situations excellent communications skills, as well as fluency in both English and Finnish. Other language skills are seen as beneficial good organizational skills experience in banking system, L/C handling as well as Overseas shipping understanding will be considered crucial and highly emphasized former experience of Customer Service in the Africa & Middle East area and Metsä Board process understanding is seen as a benefit and is strongly appreciated We offer: an interesting and motivating job in a well-known international company, in a dynamic and international environment challenging tasks and good personal development opportunities competitive salary and benefits in line with the market conditions More information For further information please contact Nina Nousmaa, Customer Service Manager tel. 050 5900227, email: nina.nousmaa (at) metsagroup.com Sending your application Please send your application together with your CV no later than 11.5.2016.

Työnantajan nimi: Metsä Group

Työnantajan osoite: Revontulenpuisto 2, 02100 ESPOO

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Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi