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Työnimike: Customer Service Coordinator

Työnkuvaus:
Metsä Board

Metsä Board is a leading European producer of folding boxboards and white fresh fibre linerboards. Its lightweight paperboards are developed as the perfect fit for consumer goods, retail-ready and food service packaging. The pure fresh fibres Metsä Board uses are a renewable resource, traceable to origin in northern forests. The global sales network of Metsä Board supports customers worldwide, including brand owners, converters and merchants. In 2017, Metsä Board's sales totalled EUR 1.8 billion. The company employs approximately 2,350 people. Metsä Board, part of Metsä Group, is listed on the Nasdaq Helsinki.

CUSTOMER SERVICE COORDINATOR

Job abstractJV_description

Metsä Board Customer Service Centre in Espoo is looking for Customer Service Coordinator for a permanent position for the Scandinavian markets. We offer an interesting and independent job in an energetic and international environment in a team of currently 12 persons. Experience of Business to Business Customer Service or Supply Chain back ground, especially in the Scandinavians markets will be considered most suitable.

 Key responsibilities:
   To manage the Order to Cash process; handling customer enquiries from start to finish
 - To maintain regular contact with the customers/ agents while providing them with the agreed level of customer service
   Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
   Stock management, feedback and rebate handling
   Trials management
   Maintenance of Customer Master data, Customer profiles and all customer related information
   To perform as a responsible & cooperative team member, as an integral part of the Metsä Board Supply Chain

Candidate experience and competence expectations are:
   Ability to work in team as well as independently
   Good IT skills, including knowledge of Microsoft Office tools. Any previous use of Metsä Board SAP to be considered as a benefit
   Ability to remain calm, think clearly and proactively, and to prioritize tasks under high pressure and in unexpected situations
   Excellent communications skills, as well as fluency in both English and Finnish
   Good organizational skills
   Former experience of Customer Service in the areas of Africa & Middle East area and/or Metsä Board process understanding is seen as a benefit

We offer:
   An interesting and motivating job in a well-known international company, in a dynamic and international environment
   Challenging tasks and good personal development opportunities
   Competitive salary and benefits in line with the market conditions

Further information

 For further information please contact Nina Nousmaa, Customer Service Manager tel. 050 5900227 or nina.nousmaa (at) metsagroup.com

Sending your application

Please send your application together with your CV by using the link www.metsagroup.com no later than 19.8.2018.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

positionTypeCode: directhire

Työnantajan nimi: Metsä Group

source: TIVA