Työnimike: Customer Services Agent

Työnkuvaus:
Equens is one of the largest payments processors in Europe. With advanced systems, competitive services and enthusiastic employees we foresee in all needs of the dynamic, European payment market. We belong to the European top 3, and it is our ambition to become market leader in Europe. And you can contribute in achieving this goal! Equens has opened a new office in Finland in order to service our Nordic customers more effectively. Nordic Hub has been set up recently and fits perfectly within the Equens strategy to strengthen our core activities to become a successful European company within the Cards- and Payments industry. The new office is located in Helsinki (Finland). We are now looking for a Customer Services Agent to join our team in Helsinki. Customer Services department consists of 5 operational teams which deliver service to our customers and to the clients of our customers. The department has the ambition to be leading within Equens in the field of customer services, with the aim to exceed customer expectations. The last few years the department has implemented a large number of programs with the focus on "operational excellence" and the "LEAN-methodology". What will you be doing? - As a Customer Services Agent You will be part of the team responsible for executing day to day customer services activities - You handle adequately and on time our clients service request by listening, asking probing questions and determining the cause of the issue - You provide service to our client and answer their questions and inquiries by phone, e-mail and via other media in Finnish, Swedish and English. What do we expect from you? We are looking for a person with positive and enthusiastic mindset to join us to be a part of our new customer services team in Helsinki. You have: - experience on customer services, preferably in contact center environment - understanding of cards business and dispute process - excellent oral and written communication skills in Finnish, English and Swedish - good IT skills (MS office) This is an ideal role for a person who is flexible and independent and who is willing to learn and develop her-/himself. We offer you an interesting and challenging job role and great colleagues in a growing and developing European company. We offer a modern and flexible working environment and tools with great sense of independence and space for personal development. The work starts upon agreement, soonest possible. The estimated duration is 10 months. Please send your application with salary request and an informative CV in English via Businesslike website: https://businesslike.rekrytointi.com/paikat/?o=A_RJ&jid=451 A pre-employment screening will be part of the selection.

Työnantajan nimi: Businesslike Oy

Työnantajan osoite: Mikonkatu 19 B 8, 4. krs., 00100 HELSINKI

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Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi