Työnimike: Customer Success Manager

Työnkuvaus:
This is a virtual position, meaning you can work from wherever in the world as long as you are able to fly out to our customers (mostly located in California or in New York) and to our headquarters in Helsinki or Palo Alto a few times per year. BrandBastion BrandBastion is a rapidly growing company specialized in brand protection on social media. We remove harmful user-generated content such as spam, racism, scam attempts and competitor promotions from our clients' social media posts and ads within 8 minutes 24/7. We work with many legendary companies that invest heavily in their social media presence for example in gaming, e-commerce, technology, hospitality and entertainment. We are now looking for socially talented and solution driven individuals that are passionate about social media to help our existing clients prosper and to help with the on-boarding of new clients. Customer Success Manager Join our fast growing BrandBastion team to help take fantastic care of our client relationships. You will work with some of the biggest and most interesting companies in the world to protect their brand and their ad performance on social media. In this role you will not only take excellent care of our clients, but also help in building our processes, improving our service offering and helping us scale things up in a rapid fashion. As an Customer Success Manager you will: - Develop and manage our client relationships on a daily basis. - Drive new sales by managing client moderation trials and by reaching out to prospective clients in similar industries to the clients you manage and upselling to current clients (e.g. food and beverage, entertainment, e-commerce, apparel, gaming, mobile apps, etc). - Take charge of the coordination of client set-ups and quality control. - Engage in business development by collecting ongoing feedback from clients and collaborate with our development team to develop new features for our moderation solution based on client needs. - Quickly help clients in resolving cases of social media crisis or resolving other types of escalations or issues they experience on social media. - Provide dedicated support, data insights and moderation reports to clients. BrandBastion only hires candidates who are very fast at learning new things and are active in keeping up with new trends on social media, as Facebook and social media evolve almost weekly. If you're up for the challenge we look forward to hearing from you. Requirements You are self-motivated, pro-active and you take initiative. You have exceptional social skills that allow you to build trust and relationships with anyone you meet. You have a solution driven mindset with no problem being too big or too small for you to handle. You are curious and excellent at researching any topic. You have a genuine interest in social media and online marketing. You have an analytical and logical mindset. You have excellent verbal and written communication skills in English (being a native speaker is considered an advantage). You are hungry to learn new things and a quick learner. You are able to work independently and to prioritize your tasks independently. You have a passion for learning new things and for teaching others. You are organized, structured and have experience of creating training materials and in training others. You are looking for a mission and you take your career very seriously. This position is not for you if you are looking for a 9 to 5 job. Benefits Work with the best and brightest team members from all over the globe. Help protect some of the world's coolest and most innovative companies on social media. Make the world a better place by offering an efficient solution for fighting scammers and trolls on social media. Competitive salary. Possibility to work remotely from anywhere. We don't require our team members to work from our offices. Opportunity to travel. Chance to develop something new in an industry that is at infancy stage. Join a VC backed growt

Työnantajan nimi: BrandBastion Oy

Työnantajan osoite:
Technopolis Ruoholahti I, Hiilikatu 3, 00180 HELSINKI

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Työn lyhyt kuvaus: Muut hallintojohtajat ja kaupalliset johtajat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi