Työnimike: Customer Support Engineer

Työnkuvaus:
ZenRobotics Ltd ZenRobotics Ltd is a high-tech company specialized in Artificial Intelligence (AI) controlled robotic systems. We deliver today's technology that everybody knows is the way of the future. Our product, ZenRobotics Recycler, is the first commercially available robotic waste sorting system. It reclaims chosen fractions from solid waste with industrial robots and smart machine learning technology. We offer you an interesting working environment right in the intersection of two global megatrends: the revolution of smart robotics technology and the global need for ecological efficiency. We are located in downtown Helsinki, Finland. Customer Support Engineer As a ZenRobotics Support Engineer your main responsibility is to provide exceptional technical support to our customers and take ownership of reported customer issues. You support customers mostly over the phone while you diagnose, troubleshoot and identify solutions to resolve customer issues and assign unresolved issues to the appropriate internal teams. We're looking for a driven individual who takes ownership of customers' issues and possesses a customer-oriented attitude. We value a hands-on approach and readiness to drive tasks to completion. Support Engineers are expected to be able to travel as ZenRobotics Recyclers are sold around the world. We're looking for an individual with: - Excellent communication skills. - Fluent verbal English. Other major languages are an advantage. - Experience in servicing customer problems. - Industrial experience, mechanics and/or automation. - Willingness to travel and meet customers all over the world. Main responsibilities include: - Answering the support phone. - Following up and resolving customer problems. - Knowing the status of each customer site. - Taking spare part orders. - Training and supporting service partners. - Supporting customers on-site when remote support is not sufficient. - Improving service and maintenance documentation and processes. Submit your application, titled "Customer Support Engineer", with CV by 31 August to ifeellucky (at) zenrobotics.com

Työnantajan nimi: ZenRobotics Oy

Työnantajan osoite: Vilhonkatu 5 A, 00100 HELSINKI

Työn lyhyt kuvaus: Konetekniikan erityisasiantuntijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous: TE-palvelut, Julkiset työvoimapalvelut, Suomi