Työnimike: Customer Support Engineer

Työnkuvaus:
Customer Support Engineer Location: Finland - home office About Viavi Solutions Viavi Solutions (formerly JDSU) helps customers get the most from their networks--regardless of complexity--and push them to the edge of what's possible. In fact, more than 4000 communications service providers, enterprises, governments, and network equipment manufacturers rely on Viavi to: Gain unparalleled visibility across physical, virtual and hybrid networks Proactively optimize the performance of their infrastructure, network, applications and services Successfully scale operations and transition to next-gen networks Consistently deliver the highest quality-of-experience Unlock the value of network data to enhance service offerings, increase profitability and build differentiation Position details This Customer Support Engineering position for Viavi Solutions puts you into the center of the fast-paced wireless communications business using the most advanced and scalable wireless subscriber simulation and test systems for LTE & UMTS technologies designed by Viavi Solutions. For detailed product info, refer to our web site: http://www.viavisolutions.com/enus/products/labandmanufacturingtest/wirelessperformancetest/ You will begin by developing a working knowledge of Viavi's CapacityAdvisor products, their measurement applications, and the part they play in communications system. As you attain indepth technical knowledge, you will partner with the Viavi Engineering team and our customers that are designing leading-edge communications network technologies using Viavi products to provide technical support. This technical support includes software application support and/or hardware support utilizing onsite visits and/or phone/remote diagnostics. Responsibilities You will act as the on site first point of contact to respond and resolve customer technical enquiries for CapacityAdvisor products for a key customer. Contribute to product support objectives, strategies, and technologies to ensure future product supportability. Document, communicate and implement support deliverables including support strategy, maintenance and repair processes, support metrics, product support plan, parts stocking recommendation, software subscriptions, system installation and upgrade, etc. Create application notes, technical papers, service notes, training documentation, etc. Provide customers with the highest quality of products and services. Required Qualifications Bachelor or Master of Science in Electronics & Electrical Engineering or an equivalent combination of technical education and technical experience; specifically, familiar with 3GPP spec's including UMTS/LTE NAS and RRC Protocols'. Demonstrated oral and written communication skills (English & Finnish). Demonstrated teamwork, strong planning & organizational skills. Proven software troubleshooting and debugging skills, especially in UMTS and LTE infrastructure. Strong knowledge of Microsoft Windows® and Linux Operating Systems; basic Linux/Unix skills. Ability to interact with a wide range of people & enjoy internal/external customer interaction. Required Skills In-depth understanding of communications systems protocols and applications. Networking knowledge (IT experience). Familiarity with scripting and programming languages such as Python. See also the teaser video from the company: https://www.youtube.com/watch?v=Mk2t4jkwMNI Are you interested ? Do not hesitate to apply with your CV at: Petronella Hegedűs, Sourcing Recruiter at Randstad Sourceright petronella.hegedus (at) randstadsourceright.eu

Työnantajan nimi: JDSU Nordic AB

Työnantajan osoite: Työ useassa osoitteessa tai etätyö

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Työn lyhyt kuvaus: Tietoliikenneteknologian erityisasiantuntijat

Maa: Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi