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lastModificationDate: 1537339801983

Työnimike: Customer Support Manager

Työnkuvaus:
ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As abstractJV_title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com

We are currently renewing the customer support and warranty organization to meet and exceed our customers' expectations. We are looking for two new Customer Support Managers at ABB Oy, Marine & Ports unit in Helsinki, Vuosaari.

You will be the Case Owner for your dedicated projects in the warranty phase. Projects typically include electrical propulsion, power generation & distribution, vessel automation, and control systems. You will manage customer warranty issues for comprehensive projects together with in-house technical support, the service organization, and production plants.

Customer support is the first point of contact towards the customer and the local service unit. Tasks include coordination of support for operation-critical and all warranty cases for newbuilding projects, aftermarket modernizations, and service calls delivered from HBU Finland. As our customers and subcontractors are often located abroad, the position involves some traveling.

We offer an interesting and challenging job in a positive working environment, as well as an excellent opportunity to develop your professional skills in project management and customer service. You will also have an excellent possibility to learn more about ABB technology in the marine business.

We require a B.Sc. or M.Sc. degree and proven technical competence in automation, mechanical, or electrical engineering. You have some years of experience in project, service or shipping business. You are required to work independently with end-customers. We are looking for a candidate with a positive attitude and the ability to cooperate, communicate, and work independently. You are patient, thorough, and have the ability to work in a multicultural business environment. You have a sense of urgency and are able to motivate your partners to resolve warranty commitments quickly and cost-efficiently. You have excellent written and spoken skills in both English and Finnish. Other language skills are an advantage. You are familiar with MS Office software (Word, Excel).

numberOfPosts: 2

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C9629

abstractJV_contact_0:
Interested in joining the crew? Apply for the position with the job ID FI66453633 by October 7th, 2018 at www.abb.fi/uralle.

positionTypeCode: directhire

Työnantajan nimi: ABB Oy

source: TIVA