Työnimike: Customer Support Representative

Työnkuvaus:
Jetico provides pure and simple data protection software for National Security, Compliance and Personal Privacy. Trusted for over 10 years by the U.S. Department of Defense, Jetico's BCWipe can wipe selected files beyond forensic recovery such as in response to classified data spills, while BCWipe Total WipeOut can erase hard drive data entirely such as for disposal or decommission. To protect stored data, Jetico's BestCrypt delivers compliant data encryption software for whole disks, virtual drives and selected files or folders. Jetico Enterprise Editions include central management for client software control. Jetico products are trusted by government and military agencies, all of the top 10 U.S. defense contractors, many national laboratories, as well as various other enterprises and a wide global base of home and small business users in over 100 countries. Founded in 1995, Jetico is privately held and headquartered in Espoo, Finland. Jetico is looking for a technical support resource to add to our team in Espoo. This position requires strong business communication skills to support our customers in the U.S. Customer service is important to us, so you must deliver an effective professional experience. There is potential for additional responsibilities supporting our sales team. CUSTOMER SUPPORT REPRESENTATIVE Responsibilities: - Be the first response to technical questions and issues from our customers and partners. You are available for phone calls and emails through most Eastern US business hours. - Ask questions and listen to customers and partners to learn the right details and give the best information, recommendations and solution. - Understand Jetico software in depth to identify and resolve technical issues on installation and operation. - Follow up, make scheduled calls back to customers and keep all relevant parties aware of the progress. Prioritizing your work and picking up the phone will be key factors for success. Qualifications: - At least 1-2 years of experience in technical support with very good IT and network skills. - Familiar with BIOS (boot mode, boot order, security options), how to access, main features and how to change them. - Experienced Windows user, familiar with features and settings in Control Panel and Computer Management. For example, disk management, command prompt, task manager, registry editor, folder options, user accounts. - Background in encryption and data wiping is considered a strong advantage. - Self-starter able to work both autonomously and in a team, with a "will do" attitude to work well under pressure. We offer a growth opportunity with cutting edge IT security business in a dynamic company. Interested? Apply at www.talente.fi at the latest by 9 May. The position will be filled as soon as the right candidate is found. For more information, please contact Senior Consultant Tuire Ollila-Mayers, phone 050 3665 202 or Henrik Grönqvist, phone 050 3699 464.

Työnantajan nimi: Talente Consulting Oy

Työnantajan osoite: 02150 ESPOO

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Työn lyhyt kuvaus: Teletekniikan asiantuntijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi