Työnimike: Customer Support Specialist

Työnkuvaus:

Paf was founded on Åland in 1966 with the clear purpose of creating profit to support public good. This is still the company's primary purpose. Today Paf.com is an international gaming operator with over 200 games including slots, casino, poker, betting, bingo and lotteries. Paf also operates a large physical gaming operation on land and sea with about 1,500 slot machines and 55 gaming tables on ships in the Baltic Sea, in Paf Casino on Åland and Casino Sunborn in Gibraltar. Paf offers safe and socially responsible money games that give players pleasure and entertainment. In 2015 the Paf Group had a total revenue of 110 million euros producing a profit of 22.7 million euros. The contribution to public good was 20 million euros. The group has nearly 400 employees, is headquartered in Mariehamn on Åland and serves players from countries including Finland, Sweden, Estonia, Spain and Italy.

Paf is licensed and controlled by the local Åland government. More information can be found at www.paf.com

We are looking for

Customer Support Specialists

to our Customer Support Team in Mariehamn

Are you a service minded team player with a big heart for customers and an eye for top class customer service? Do you enjoy working in a dynamic environment where daily support operations and new knowledge are in focus? Are you on top of this interested in customer communication and gaming you might be one of the Customer Support Specialists we are looking for!

As one of our Customer Support Specialist you have a big responsibility in taking care of our customers and ensure that their customer experience is as good as possible. You will be communicating with our customers via phone, email, social media and chats. Our working environment is very dynamic, and you need to be prepared to fast adapt to new knowledge and new ways of working.

As you will be in direct contact with our customers you need to be a good communicator, and at least one of these languages is required on a fluent level - Swedish and Finnish. English is our company language, knowledge in other languages is an advantage. Previous experience from customer support, sales, gambling industry and online business are advantages. Most important though is that you have the right service attitude, customer focus and are willing to learn new things.

Are you interested?

For further information about these positions, please contact Team Manager Ingela Eckerman or Team Manager Peter Sjöblom, phone +358 20 7910 600.

Please add your application in English, including your CV, short film (see questions below) and salary requirement. All applications are treated confidentially.

Please answer following questions in the short film:

1. Present yourself shortly and tell us in one sentence why you are interested in the job as one of our Customer Support Specialists.

2. What does good customer support mean to you? Give concrete examples when you have gotten top class customer support.

Tuntia viikossa: Heltid

Työnantajan nimi: PAF, Ålands Penningautomatförening

Työnantajan osoite: PB 241, 22101 MARIEHAMN

Muoto yhteyshenkilö:
Team Manager Ingela Eckerman +358 20 7910 600 e-post:

Työnantajan puhelinnumero: 00358207910600

Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Sopimuksen kesto: Pysyvä

Sopimuslaji: Kokopäiväinen

Tarvittava koulutus: Ei ilmoitettu

Kokea: Ks. vapaa tekstiosuus

Lähde työtarjous:
Arbetsförmedlingen, Julkiset työvoimapalvelut, Ruotsi

Ajokortti: Ei

Hakeminen: Muuta – ks. vapaa tekstiosuus