Työnimike: Head of Customer Experience Design

Työnkuvaus:
YOUR ROLE We are aiming to revolutionize the customer journey in the energy business, by accelerating our Retail Sales' transition from product to service sales. We are now looking for a Head of Customer Experience Design, who has the drive to take the lead in this change. In this role, you will have the possibility to create from the start and independently develop our international service design operations, supported by your own Customer Experience Design team. You will lead our aim of translating consumer and business needs into value propositions, which create new business opportunities through the use of design. The position is located at the Fortum Offices in Espoo Finland, requiring some international travel due to business development needs in multiple countries. In the role of Head of Customer Experience Design, you will report to the Head of Business Development and act as a member of the Business Development management team. WE OFFER YOU Our aim is to make a step change in the areas of service design, customer experience and commercialization. In addition to the higher customer engagement and satisfaction, our business transformation will enable higher value creation from the existing and acquired customer bases, thus enabling new growth opportunities. Join the change and create sustainable energy solutions together with our dynamic team! YOUR QUALIFICATIONS We expect you to have over 10 years of experience in service, interaction or digital visual design, and a proven track record as an inspiring and motivating leader. You have a degree preferably in art, design or technology-related subjects. You master Visual or Interaction design techniques and tools in digital channels. A fast-changing work environment is a prerequisite for you, you enjoy agile development and understand the role of new technology as a business enabler. Experience in international home-related businesses and/or in establishing a design lab in an international business environment are considered a plus. You are fluent in written and spoken English, skills in Finnish and Swedish are considered a strong asset. INTERESTED? Please send your application via our online recruitment tool at http://www.fortum.com/careers by 14 September 2016 at the latest. For further information, please contact Jukka Toivonen, Head of Business Development: +358 50 453 6729 (call times: 1 September between 10 - 12 EET or 8 September between 10-12 EET) or jukka.toivonen (at) fortum.com. __________ Fortum Fortum's vision is to be the forerunner in clean energy. We provide our customers with electricity, heat and cooling as well as other energy solutions that improve present and future life. Already 64% of our electricity generation is CO2 free. Our main markets are the Nordic and the Baltic countries, Russia, Poland and India. In 2015, we employed some 8,000 energy sector professionals, and our sales were EUR 3.5 billion. Fortum's share is listed on Nasdaq Helsinki. www.fortum.com City Solutions division is responsible for developing sustainable city solutions into a growing business for Fortum. The division comprises heating and cooling, waste to energy, biomass and other circular economy solutions as well as electricity sales and services. It includes the service business currently organised in the Power Solutions unit with exception of nuclear services.

Työnantajan nimi: Fortum Oyj

Työnantajan osoite: Keilaniementie 1, 02150 ESPOO

Työn lyhyt kuvaus: Mainonnan ja markkinoinnin erityisasiantuntijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous: TE-palvelut, Julkiset työvoimapalvelut, Suomi