Työnimike: Head of Customer Services, EMEA Energy Solutions

Työnkuvaus:
Landis+Gyr is the leading global provider of integrated energy management solutions. Today, the company offers the broadest portfolio of products and services in the smart metering industry, and is paving the way for the next generation of smart grid. Landis+Gyr is an independent subsidiary of the Toshiba Corporation, operating in 30 countries across five continents and employing 5,700 people. At Landis+Gyr, we imagine bold new ways for the world to manage energy better. HEAD OF CUSTOMER SERVICES, EMEA Energy Solutions Interesting and rewarding opportunities are now available for a customer services professional! We are actively recruiting for Head of Customer Services to join our EMEA Energy Solutions Business Unit Customer Services team. In a world of continuously changing consumer behavior, service competition and technology, Energy Solutions brings the insight, ingenuity and partnership to help our customers adapt and thrive. As an experienced Customer Services professional you are responsible for leading Customer Service Level 1 and 2 teams in Energy Solutions. You also have the overall responsibility for measuring service level customer satisfaction and improving our Customer Service process and tools. In your role you provide organizational direction and leadership for Customer Service teams in Energy Solutions and act as a Customer Service Process Owner also across the whole EMEA region. You are responsible for EMEA Customer Service process, its KPI metrics and reporting, continuous development and ownership of related tools. As Customer Service teams are spread across EMEA you also create and promote best practices sharing between the teams. In your role you will work in close co-operation with Sales and Product Management in developing and launching new services for our customer. Internally our R&D function is your important stakeholder and acts as Level 3 for maintenance actions. As a person you are a customer service professional having at least five years of experience in customer service role and leading a team of service experts. You know what it is like to operate in a complex international environment and you enjoy working with people from different cultural backgrounds. Since we are an international company you can communicate fluently in English, German language is an advantage. You also know the importance of good stakeholder co-operation and are able to influence your peers without direct supervisory responsibility. It is beneficial if you have understanding of project management in the area of Turnkey business, Solutions or equal (other infrastructure/system business). In this challenging and rewarding position you work with high performing teams. You know the value of customer satisfaction and want to ensure that Landis+Gyr provide high quality customer service now and in the future! Location: Jyväskylä, Finland For further details please contact Juha Torstensson, +358 40 534 7815, juha.torstensson (at) landisgyr.com. Please submit your application and CV latest on April 30th, 2016. www.landisgyr.eu

Työnantajan nimi: Landis+Gyr Oy

Työnantajan osoite: Salvesenintie 6, 40420 JYSKÄ

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Työn lyhyt kuvaus: Muut hallintojohtajat ja kaupalliset johtajat

Maa: Suomi

Alue: Keski-Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi