Työnimike: Inside Sales & Support Technician

Työnkuvaus:
Inside Sales & Support Technician Your role: As Inside Sales & Support Technician you are part of the global Bosch Security Systems After Sales Service organization & local sales organization. You will be in contact with both Bosch colleagues and specialized customer accounts to handle technical support cases regarding our Bosch Security Systems Video Systems product portfolio focusing mainly on IP based camera/encoder/decoder systems and management software. You will operate in a multinational team responsible for support in the Nordic Region. As the Inside Sales role you manage all incoming sales leads and opportunities of the assigned customer base and potential new ones and qualify them for further actions. Identify decision makers, determine their needs and requirements and suggest appropriate Bosch solutions. Proactively contact selected partners and potential new customers, selling them Bosch products and signing them up to our training scheme and promotions. The After Sales Technical Support Teams work with a case/ticket driven system where you as a support technician have the responsibility for handling cases professionally, accurately and maintained by a good communication throughout the resolution of a support case You work closely with colleagues that are located in various locations around the globe that will help you in providing product specific assistance and general help in the role. Translate end-user requirements into a technical ST solution. Support business developer of the country (cluster) to drive business through end-users and major influencer groups. The position involves some traveling within the Nordic region. Job Qualification: We are looking for a customer minded and self-motivated team player with a high hands-on technical background in networking, software, IP-based technologies and applications. You like to solve technical problems and have the ability to explain complex technical problems in an easy way. You have sound knowledge of network infrastructure (TCP/IP) and if you have knowledge on Video Security management systems software and hardware technology this is considered an advantage. The ability to take ownership of support escalations and to take the necessary steps to ensure satisfactory resolution is an important part of your role. Required Skills and Experience: -3+ years of experience in IT/IP environment with an emphasis on customer support -Excellent analytical and hands-on problem solving skills with a strong sense of customer commitment -Attained certification from CISCO, Juniper, Microsoft, HP would be preferred -Knowledge of networking principles (e.g. OSI model) and IP protocols -Experience with networking equipment configuration and troubleshooting (switches, routers, etc.). -Understanding of network storage (SAN, NAS, iSCSI) principles -Understanding of server virtualization concepts -Able to build technical knowledge and contribute to developing the support function within the team -Strong time management skills with the ability to adapt to a fast-paced customer driven environment -Good communication skills in English, both verbal and written -The ability to work in a culturally-diverse multinational environment Location: Stockholm or Vantaa Language: English, Swedish, Finnish

Työnantajan nimi: Robert Bosch Oy

Työnantajan osoite: 01510 VANTAA

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Työn lyhyt kuvaus: Muut tekniikan erityisasiantuntijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi