Työnimike: IT Service Desk Agent

Työnkuvaus:
IT Service and Support is part of Group IT, Operations. IT Service and Support is responsible for supporting all users within Nordea and is also responsible for Request Fulfilment and Access Management. IT Service and Support is represented in the Nordic Region, in Poland and in the Baltics. The position we offer As IT Service Desk Agent in IT Service and Support you will be a part of a Nordic organisation that supports all employees of Nordea on a daily basis from 07:30 - 17.30. You will be a part of our Finnish team and be responsible for primarily supporting Finnish employees. You will act as single point of contact (SPoC) concerning IT problem solving and installation of End user software. The job includes contacts with other parts of the organisation (such as second and third level support). This is a fixed-term maternity-leave replacement at least until end of September 2017. The qualifications you need You are a skilled IT supporter with great customer support mind-set as well you enjoy working in an informal and open environment. A great advantage is experience from working in Nordea's systems, for instance work in a branch office or contact centre. Since we are a Nordic organization and our corporate language is English, it is important that you master English both verbally and in writing. At Nordea our basic desktop platform is built on Microsoft technology with Windows 7, Office 2010, Skype for Business, etc. and you must be familiar with this platform and large implementations. Your ability to handle customer contacts and your people skills regarding to this, will be weighted as very important as well as your structure, quality and detail orientation. Sometimes it is very hectic supporting our colleagues, and it is therefore very important that you can remain focused in a busy work environment and do not lose sight in stressful situations. We expect you to be proactive and committed to create results that add value to the bank and our customers. A successful candidate has good development opportunities within Group IT. More information and send application For further information about the job, please contact Head of IT Service Desk FI Juha-Pekka Mutikainen, by phone +358 40 741 8706 or by email juha-pekka.mutikainen (at) nordea.com (on holiday week 27-28). Please apply by 17.7.2016. Apply: http://www.nordea.com/fi/ura/ job id 199636

Työnantajan nimi: Nordea Pankki Suomi Oyj

Työnantajan osoite: Satamaradankatu 3 VR 3250, 00020 NORDEA

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Työn lyhyt kuvaus: Pankki- ym. toimihenkilöt

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi