Työnimike: IT Service Desk Analyst

Työnkuvaus:
At Specsavers, our vision is simple: to passionately provide best value eye care to everyone, simply, clearly and consistently, exceeding customer expectations every time. To ensure our stores receive this and to further develop our people centric organization we are recruiting for temporary IT Service Desk Analyst to join our dynamic team in Vantaa. Your Main Responsibilities Handling incoming incidents via the phone and e-mail Diagnosing and resolving a wide range of store / business technical issues Ensuring that all call details are captured and that clear updates and closures are noted and maintained in the call logging software Managing Incidents through to resolution with a high degree of ownership Keeping customers updated as to progress Escalating challenging cases to IT Team Leader when there may be a risk for a delayed in case resolution Using effective Q&A with customers to obtain detail for Problem Management" team to explore if escalation across teams is required. Working individually or as a part of a team in Service Improvements Projects To ensure we hit or exceed our team targets consistently To effectively share knowledge and maintain good communication with all colleagues as to issues that impact service or solutions that can be employed We require Experience in similar responsibilities in a service desk environment Degree level or soon to be graduate in computer science or equivalent An understanding of call analysis & prioritization through metrics and telephony systems Strong understanding of networks, operating systems (Windows, Linux) and databases (MySQL) Fluent Finnish and good level of business English Great communication and interpersonal skills Helpful and positive attitude as well as excellent team work skills We offer you an interesting position with diverse work tasks, working with highly competent colleagues in rapidly growing international company. We offer you all the support you need to achieve your goals and we invest in developing our personnel. This is a temporary project role until end of year 2016 and you would be located at our office in Vantaa. If you are interested, leave your application at StaffPoint website as soon as possible, www.staffpoint.fi

Työnantajan nimi: StaffPoint Oy

Työnantajan osoite: Neilikkatie 17, Vantaa, 01300 VANTAA

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Työn lyhyt kuvaus: Käytön tukihenkilöt

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi