id:
NmJmYzE4MzItZWRhZi00ODcwLTg2ZWMtOTA4NDE0NWMzYTEzIDgx

reference: 6bfc1832-edaf-4870-86ec-9084145c3a13

documentId: 10028017

connectionPointId: 81

lastModificationDate: 1562840706921

Työnimike: IT Support Specialist

Työnkuvaus:
Excited to get things done in an epansive Software Company while being the crucial and highly trusted first point of contact to our customers? Do you enjoy solving challenging technical problems in a truly international environment while being fluent in Finnish, Swedish and English? Sounds great - we'd be thrilled to hear from you!

We are now looking for a IT Support Specialist to join our team in Espoo!

As as IT Support Specialist you are responsible for providing the first point of contact and initial support services to meet our customer's requirements and availability. As a daily basis you're dealing with and solving tricky and sometimes even complex technical problems with customers paying applicable maintenance or subscription fees and charges. We work in a highly international environment and serve our clients in Finnish, English, Swedish and German.

In addition, your daily tasks and responsibilities consist of:

- Logging all relevant incident details, categorization and prioritization codes
- Providing 1st line investigation and diagnosis
- Raise known error, Provide Workaround or Record CP Bug
- Incident Resolution & Closure
- Escalating incidents that they cannot resolve within agreed timescales or with the skills and knowledge available
- Keeping users informed of incident progress, notifying them of impending changes or agreed outages etc.
- Providing rotational on call support

Your team is located to our modern HQ in Otaniemi Espoo. Our Service Desk is open from 7.am to 6.pm so your work shifts will be in between those hours and occasionally you might need to work on national holidays.

We offer you an international, supportive and innovative working atmosphere with competitive salary model and an opportunity to grow with Efecte. You will have a working environment where you are empowered to actually make things happen and where hierarchy & bureaucracy are on a minimum level. We are by proof one of the Greatest Place to work in Finland. We highly believe that the right kind of attitude can get us anywhere! Check more reasons to join us and get to know your future colleagues.
 
Ready for action? Be part of our success story and apply now via the link: https://bit.ly/2XGvUZ1
 
Any questions in mind? For more information, please contact Team Lead Katariina (katariina.hakkinen (at) efecte.com). She'll be happy to help you.

What is EFECTE?

Efecte is simplifying the complex world of IT. As a leading European service and identity management company, we are providing the best user experience in managing enterprise services. We are one of the leading software vendors for large, medium-sized and public organizations in Finland and the Nordic countries.

Efecte is a Finnish software company offering cloud-based (Software as a Service, SaaS) service and identity management solutions, supported by professional services. They streamline and simplify management of services, IT systems and infrastructure in organizations. Our company was established in 1998. We operate in Finland, Sweden, Denmark and Germany. In 2016, our turnover was 8.3 million euros. We have 300+ happy customers, and employ 100+ happy software business professionals.

Katariina Häkkinen (Team Lead), katariina.hakkinen (at) efecte.com

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2434

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Työnantajan nimi: Efecte Oyj

source: TIVA