Työnimike: Mikrotukihenkilö

Työnkuvaus:
TARVITAAN APPLE-OSAAVAA JÄRJESTELMÄASIANTUNTIJAA ASIAKKAAN LÄHITUKEA VARTEN HELSINGIN KESKUSTASSA ROLE DETAILS: We are seeking an on-site support technician competent with Apple devices to work full-time with one of our customers in the Punavuori area of Helsinki. Requirements: Strong personal and communication skills Dedication to excellence in customer service Experience providing technical support to business users both on-site and remotely Strong experience supporting Apple Mac and iOS device users General understanding of and basic competency in other ICT technologies including Windows operating systems and TCP/IP networking Ability to work in a team, document clearly, and use a ticketing system for work coordination Desire to produce value for customers through close attention to their needs and proactive development of their ICT environments Willingness to work at a variety of locations in the capital region, as needed Adaptability and a thirst for learning Fluent Finnish and ability to work through English Desirable: Apple IT certification (ACSP/ACTC) Basic familiarity with the following technologies: Microsoft Windows servers Linux (or other Unix-flavoured OS) servers Network planning, deployment, and management, including firewalls, switches, and Wi-Fi Virtualisation Mobile Device Management Cloud services, including Office 365 and Google Apps Scripting and automation IT/CS-related 3rd-level education Hardware repair technician experience/training Solution sales and account management skills Project management skills Driver's license Swedish language skills Basic Responsibilities: Technical support for users in a predominantly Mac-using environment, in-person, at our customer's offices, 8-16, Mon-Fri Maintenance of documentation Coordination of repair services Handling of customer orders for hardware, software etc. Reporting of tasks and time worked via ticketing system Start ASAP, 3-month probation. Salary will depend on experience, abilities, and responsibilities; please state expectations in application. Health benefits included. What we offer: An opportunity to work in a growing company that's the clear national leader in its niche and seeks to innovate to stay ahead. An environment that supports learning new skills and ongoing professional development A team of enthusiastic and talented ICT consultants, co-workers who strive for excellence in what they do and care deeply about the services they provide A chance to work in the exciting environments of a wide variety of customers that are among the leaders in their own fields. What we expect: You should be proactive, committed to customer satisfaction, sensitive to customers' needs, and have an appreciation of and dedication to quality. You need to be able to work independently and largely without supervision, but cooperate effectively with your team of colleagues. You should be motivated to provide value to the businesses we serve.

Työnantajan nimi: mcare pro Oy

Työnantajan osoite: 00150 HELSINKI

Työn lyhyt kuvaus: Käytön tukihenkilöt

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous: TE-palvelut, Julkiset työvoimapalvelut, Suomi