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Työnimike: Muu pankki- ym. toimihenkilö

Työnkuvaus:
Social Media Advisors to Proactive & Social Sales, Personal Banking, Oulu

We are looking for Social Media Service Advisors to work in Proactive & Social Sales. This is an opportunity for you to be a part of one of the most exciting and customer centric unit in Nordea.
 
In today's world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.
 
That's where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you'll help meet our customers' changing needs.
 
We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services - anytime, anywhere. This means you'll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?
 
 
The offer
 
You'll join Proactive & Social Sales where we support Personal Banking's strategic themes by outbound calls and customer service at social media. We're known for our ability to move rapidly in the changing environment. There's nothing more important than great customer experiences, and therefore our mission is to enable customer happiness and delight.
 
What you'll be doing:

- Customer Service work in Nordea's Social Media Channels, mainly in Facebook and Twitter
- Creating relevant content from customer service -point of view to Social Media
- Co-creating collaborative and exceptionally great team spirit in your own team and whole Proactive & Social Sales unit
- Letting your personality show

The role is based in Oulu. Our Social Media team in Oulu is one of a kind, since there is only one in Finland and we are known for our great team spirit and energy!
 
 
Who are you
 
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You're dependable, willing to speak up - even when it's difficult - and committed to empowering others.
 
Your profile and background:
 
- You are passionate about great customer service and you have gained experience in customer service work
- You understand how different Social Media channels work and you enjoy using them
- You enjoy challenges and working in a sometimes complex environment
- You have an innovative mindset which helps you to succeed or learn! You find or ask for help when needed
- Suitable educational background (Bachelor's Degree)
- Fluency in Finnish and sufficient skills in English

If this sounds like you, get in touch!
 
More information
 
At nordea.com, you can read more about us, our business and our focus on integrating sustainability into everything we do.
 
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
 
Please submit your application no later than 1 February 2019. Please send your application and CV in Finnish. Interviews will star already during the application period.
 
For more information about the position, please contact Kristiina Pallonen, +358 41 437 3791.
 
Great people often know great people - please share if you have a friend who could be a perfect match for this job.
 
To all recruitment agencies: Please note, we don't accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4211

positionTypeCode: directhire

Työnantajan nimi: Nordea Bank Abp

source: TIVA