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Työnimike: Muu tukku- tai vähittäiskaupan johtaja

Työnkuvaus:
WDFG Helsinki Oy operates 11 international Duty Free Stores at Helsinki Airport. Our assortment covers a full range of product categories, such as perfumes & cosmetics, food & confectionery, wines & spirits, watches & jewelry, fashion & leather, tobacco goods, souvenirs, electronics and other accessories - from local to the most prestigious global brands.
In Finland nearly 300 Duty Free Sales, Administration, Logistics Professionals as well as Product Specialists operate at our Duty Free stores, the Finnish Headquarters at Helsinki Airport and at the warehouse located in Petikko, Vantaa. WDFG Helsinki is a part of the Dufry Group; the world's leading travel retailer.

Dufry Group has over 2,300 duty-free and duty-paid shops located at 400 airports, on cruise liners, in seaports, and in other touristic locations in 63 countries globally. In addition to World Duty Free, travel retail chains Nuance, Hudson and RegStaer are part of the Dufry Group. Our customers rely on the professional services of more than 30 000 Dufry employees.

We are now looking for HELSINKI OPERATIONS MANAGER
to a permanent position at Helsinki Airport.

You will be responsible for sales and managing the operations and shop (management) teams ensuring high level of customer service at all times. As part of the country management team your role is in key position in formulating the sales and achieving the expense and profit goals as well as inventory levels for the shops. You analyze the KPI's and take corrective actions as necessary, organize and lead the weekly meetings with responsible sales, marketing and product professionals and initiates short and mid-term actions. You monitor sales targets at shop level, by category and by brand and make conclusions based on previous sales data. You promote and breathe the Dufry brand.

Cost control and corrective actions are also part of your role for which you have a budget. Maintaining and developing excellent relations with Airport authorities, Customs and other stakeholders is part of your duties as well.
You coordinate Sales Incentive Program (SIP) and promote our customer program" RED by Dufry" and "Reserve & Collect" service for departing passengers.

From a people perspective, you ensure a positive atmosphere and working spirit in the shops and identify training needs as necessary. Matching of staffing to customer flow, reviewing staff performance and tracking FTE by team/department also lie in your area of responsibility. You promote Dufry Sales & Service programs and strive to implement "Dufry DNA" in every day work.

You are accountable for the Profit & Loss for Operations, analyze income statement and balance sheet and control exchange rates. You also participate in determining investment and development plan. In this role you report to Finland General Manager.

In order to succeed, we expect you to
be sales driven with strong operational/commercial acumen (min. 6 years) in a Management position in Duty Free or Retail business
have solid experience of managerial tasks, leading a large team of sales professionals
have excellent people and communication skills
have service oriented work attitude, quick and proactive working style
be team work oriented
have can-do attitude with positive mindset
have fluency in English, both oral and written.

Prior experience in service or retail is a must. Master's or Bachelor level degree in Business Administration or similar field is considered an asset. Preferably you speak and write Finnish.

We offer you
an interesting position in a genuinely international working environment in one of the leading global Travel Retail organizations
learning opportunities and possibilities to develop
professional team and great colleagues
nice and well-equipped working environment and tools to succeed in your role

The official working language in Dufry group is English. If the selected candidate is hired externally, a security clearance and health check including drug screening will need to be passed in order be accepted in this position. Position will be filled during summer 2019.

For more details
Would you like to be part of our team? For more information, please contact Finland General Manager Sini Syväjärvi by email sini.syvajarvi (at) dufry.com or by phone tel. +358 50 463 5277, best available on February 26th between 9.00a.m. and 11.00 a.m.

How to apply
Please send your resume and cover letter in English to hr.helsinki (at) dufry.com, no later than 10th March. Please abstractJV_title your application "Helsinki Operations Manager". The job applications are being reviewed throughout the application period.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C1420

positionTypeCode: directhire

Työnantajan nimi: WDFG Helsinki Oy

source: TIVA