Työnimike: Pre-Sales Engineer

Työnkuvaus:
Our customer ZyXEL, leading supplier of networking products, is looking for a Pre-Sales Engineer for the Nordic area. We are looking for a person with the right attitude, some technical experience and willingness to learn more about networking products. ROLE DESCRIPTION As the Pre-Sales Engineer, you job is to provide both remote and onsite professional services to ZyXEL customers, consisting of both pre- and post-sales functions. When onsite visits are required, you will be the escalation point for support. This is a Nordic role so travelling is required. Your role will consist of the following tasks: Pre-Sales Support - Providing support to the Channel sales team - Giving presentations - Specifying solutions - Working on tenders - Site visits (may require overnight stay) - Building and demonstrating solutions - Being the technical contact for nominated partners Post-Sales Support - Maintaining a high degree of customer service for all customer queries - Taking ownership of user problems that have been escalated and being proactive when dealing with user issues - Helping with the creation and updating of documentation for each product - Escalating problems to management, CSO and HQ when necessary - Replicating problems with test equipment - Being the point of technical escalation for team members and technical queries - Escalating issues to the Head of Professional Services if a solution cannot be found in an acceptable time frame Training and Education - Developing and delivering technical training to customers, partners and other members of the team - Arranging and delivering special customer training when required - Working as part of the Professional Service Team to create technical training courses and material - Continuous development of technical knowledge by way of training camps, in house training and on the job learning REQUIREMENTS In short we are looking for the right person with technical experience and energetic attitude. This will be a customer facing role so you must feel comfortable presenting and educating all levels of customer contacts. You must be able to manage time, and be comfortable working alone as well as with the wider European team. You are ambitious to drive yourself and the company forward, and you have strong problem solving ability and a flexible "can do" attitude. You will need to work closely with the other colleagues and teams across ZyXEL where appropriate. Technical understanding is key to this role - you don't have to be a wizard, but you must have some experience and knowledge of networking products. These are qualities that you must have in order to succeed in this role: - Excellent customer service skills - Excellent communication skills, both oral and written - Good interpersonal skills - Enthusiastic team player with an innovative approach - Strong presentation skills - Effective negotiation skills - Problem solver with a desire to see through to resolution - Results orientated, motivated by success and achievement, ability to execute multiple projects simultaneously - Ability to work under pressure and in a fast moving and aggressive environment where key objectives need to be met in agreed timescales - Fluency in English and in Finnish, any additional language skills would be desirable - Ready to travel within the Nordics This is the sort of technical experience and understanding we are looking for: - Experience within the IT Channel and dealing with B2B customers - Degree level education in Business or IT related discipline would be ideal (e.g. network engineer) - Some working networking TCP/IP knowledge, including practical experience with wireless, ADSL, LAN and WAN products - Some knowledge of Switching (VLAN, 802.1p, 802.1q, 802.1w, QoS) - Some knowledge of Security (Firewalls, VPN) - Some understanding of multiple desktop operation systems including Window's, Mac, Linux If you think you would succeed in this job, we would love to hear from you! TO APPLY Please note

Työnantajan nimi: Sale Nordic Finland Oy

Työnantajan osoite: Mannerheimintie 20 B, 00100 HELSINKI

Työn lyhyt kuvaus: Myyntiedustajat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi