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Työnimike: Sales Support Coordinator

Työnkuvaus:
EXFO develops smarter network test, monitoring and analytics solutions for the world's leading telecommunications service providers, network equipment manufacturers and webscale companies-and we love what we do! With over 2,000 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer's network transformations related to fiber, 5G, virtualization and big data analytics. We're always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

 

What you'll do
In a role of Sales Support Coordinator, you will be responsible for supporting EXFO's specific sales organization with following responsibilities:

Quote, Tender and Contracts support - organizing and coordinating review meetings, setting and administrating action plans.
Preparing responses for tenders, RFQ's and RFI's - Coordinating documents and proof reading.
Keep accurate and up to date sales documentation, minutes and records.
Update and manage the Company's CRM Tool, data entry and future feature development
Sales Team diary, travel and administration management and customers' POC when Sales Team are unavailable.
Customer management on financial, contractual obligations.
Any other Sales support related tasks.

What we're looking for
Self Starter.
Working with a team and autonomously.
Responding to customer enquiries and requests rapidly and in a professional manner.
Input and manage opportunities into internal CRM system.
Input customer/ distributor orders on the internal system.
Work with Marketing to support Sales based activities.
Meeting and greeting customers.
Professional Communicator with all external and internal customers.
Participating in the continuous improvement of our systems and customer service quality.
Maintain and develop departmental and company procedures.

Required aptitudes
Knowledge of customer service in a fast-paced environment.
Ability to manage multiple projects concurrently.
Confident when discussing technical products.
Organized and Process driven.
Commitment to quality.
Proficiency in Microsoft Office applications i.e. Word. Excel and Outlook.
Strong planning, prioritizing and working to tight deadlines.
Knowledge of SAP and other similar tools.
Customer-oriented
Action- and results-driven.
Problem solving.
Reliable.
Good analytical skills and judgment.
Confident when working under pressure, tight deadlines and customer demands at short notice.
Highly professional and take responsibility for own actions.
Excellent communication and interpersonal skills both verbal and written.
Positive attitude, enthusiastic and self-motivated.

Language requirements: Fluent (verbal and written) Finnish, English and French is needed in this position.
Other languages are an advantage, but not essential.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4120

abstractJV_contact_0: pertti.karkas (at) exfo.com

positionTypeCode: directhire

Työnantajan nimi: EXFO Oy

source: TIVA