Työnimike: Service Delivery Manager, Digitalisation

Työnkuvaus:
Position description Wärtsilä Services is looking for a Service Delivery Manager to join the Business Development function. The position holder is responsible defining and rolling out digital service delivery capabilities by using existing Wärtsilä capabilities and creating new ones where needed. Person is also responsible hands on for delivery of digital solutions to customers and ensuring service levels towards customers. Location: Preferably Vaasa or Helsinki, Finland but also any major Wärtsilä European location can be considered Responsibilities Defining and ensuring continuous service delivery to customers according ITIL best practices (incident, problem, change management) Managing and renewing customer digital services (Service Level Management) Managing solution delivery to customers and internally (rollouts) including all project management activities Manipulate and work with installation specific systems and data Develop deployment standards Ensure all deployment work is aligned to the created standards Ensure resourcing (internal and external) on deliveries Act as single point of contact towards the customers on digital deliveries and continuous services IM co-operation on "operational phase" Cooperate with the whole Wärtsilä Services organisation and ensure organisational capability to deliver digital / digitalised offerings Requirements MSc/BSc in relevant area Strong track record in defining and rolling out digital service delivery Experience and expertise in ITIL (certification is a plus) Good understanding of digital services Successful track record of delivering digital programs, products or services and understanding of a potential customer value Experience of project management Experience in working with data, systems, hardware, etc. Knowledge of application deployment Good leadership, managerial and analytical skills; the ability to see the big picture Structured and practical way of working with can-do attitude and strong time management skills Excellent presentation and written skills Team player with the ability to earn client confidence quickly and work in matrix environment, through creating shared goals Ability to quickly network within company and to see what's essential and what not Ability to work in a self-directed, results-oriented environment with pressure and global presence Willingness to travel if required

Työnantajan nimi: Wärtsilä Finland Oy

Työnantajan osoite: Työ useassa osoitteessa tai etätyö

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Työn lyhyt kuvaus: Tietoliikenneteknologian erityisasiantuntijat

Maa: Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi