Työnimike: Service Designer - Digital software products

Työnkuvaus:
About Avain Technologies Oy Avain Technologies is Finnish software Company with 19 years of experience in digital products. 2016 we will increase our focus on customer experience. We believe in service design and are looking for young talent to help us with our customer journey. Avain Technologies develops web based software products with special focus on security. Our solutions enable a phased transition to a fully digital, paperless environment. Used technologies are based on open industry standards such as Java, Javascript, HTML5, XML, and XMLDSig. The company has a subsidiary in China. Our customers include organizations in local and national government, healthcare, and finance. Our operations are based on agile principles. We were one of the first Finnish companies to obtain the ISO/IEC 27001 certification. In 2012, we also received the ISO9001 quality certificate for our core processes. More information can be found on our web page http://www.avaintec.com We are now 50 people and we are growing fast! Our ambition is to enable the best possible customer service experience to our customers. To strengthen our customer facing team we are now looking for an innovative, young Service Designer to join our agile, multinational team to create and implement next generation services to our customers. We are located in Ruoholahti Helsinki. Service Designer - Digital software products Your main tasks are: - Drive service design of Avaintec's products and services - Establish and develop the design principles and methods for the company - To engage with our customers to identify pains, jobs and opportunities that create value to our customers - Continuously research the customer behavior to create epic's for our development team - The service designer will work to identify 'touchpoints' on our customer's journey through a service. You will spend time on: - observing and researching users - understanding the business, using techniques such as mapping the customer journey - prototyping and testing a proposed new service - helping users to make changes. We expect from you: - Open innovative mind - Capability to understand how customers use our services - Courage to challenge colleagues - Capability to use elements of graphic design, brand design, packaging design and user experience, depending on the customer's requirements. - As well as being creative, with an interest in design, you need to have a strong interest in how people use services and how organisations interact with their users. - You also need: o good listening and communication skills o attention to detail o determination to see a project through o problem-solving skills o to be able to design according to clients' requirements o ability to meet deadlines and budgets. o fluency in English and Finnish - It helps to have good business awareness skills and an understanding of how different businesses operate. You will need IT skills, too. - Employers will expect you to be flexible and versatile, able to think creatively and work in new ways. - Design degree in graphic, industrial or product design are advantages. We offer - An opportunity to further develop your professional skills and knowledge - Flexible working hours and possibility to occasionally work remotely - Casual working atmosphere in modern office premises. Our working language is English. - Support of expert level colleagues in a dynamic working atmosphere - Financially sound and internationally growing company with established customers, also abroad - A competitive compensation and career opportunity Interested? Please submit your application, CV and salary request in English at www.talente.fi as soon as possible, but latest on Sun 21st February 2016. For more information, please contact senior consultants at Talente Consulting Oy: Terhi Airas +358 40 7000 204 terhi.airas (at) talente.fi or Pauli Jakobsson +358 400 800 386 pauli.jakobsson (at) talente.fi.

Työnantajan nimi: Talente Consulting Oy

Työnantajan osoite: Itämerenkatu 1, 00180 HELSINKI

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Työn lyhyt kuvaus: Muut ohjelmisto- ja sovelluskehittäjät

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi