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Työnimike: Software Tools Implementation Consultant

Työnkuvaus:
Implementation Project Lead

The Implementation Project Lead's role is to ensure the successful delivery of Black Duck solutions for our customers. As a member of the Customer Service and Support (CSS) organization, the Implementation Project Lead will be responsible for the project management and technical aspects of implementations.
This starts with an internal hand-off with sales through to a successful deployment, a customer who is operational and a hand-off to support and a designated Customer Relationship Manager.
Our Implementation Project Leads provide continuity and expertise throughout the implementation life-cycle to ensure client success.


Responsibilities:
 - Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing.
 - In some cases you are also expected to provide some amount of training and limited post implementation support.
 - Develop a detailed understanding of the capabilities and limitations of the Black Duck application, architecture, and development tools to meet client needs
 - Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security
 - Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation.
 - Manage the implementation plan, sharing weekly status reports and having good, clear communications with all concerned parties.
 - Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
 - Accurately record implementation project progress including effort, alerting and time recording
 - Handle escalations where necessary and manage blockers with customer and internal resources
 - Facilitating discovery and requirements analysis sessions with customers and Black Duck technical consultants
 - Developing project plans and project estimates in order to deliver on time and within budget.
 - Track and report project metrics to ensure project success and mitigate risk
 - Complete an effective hand-off from implementation to sales and to and internal groups at the end of the customer implementation.
 - Deliver code assessment services to customers interested in determining compliance to third-party licensing and encryption policies

Requirements:

Bachelors Degree in Computer Science or equivalent experience
 - Five (5) years of experience in a technical business environment with specific focus in software development and/or software implementation
 - Ability to travel around 10 percent of the time
 - Excellent oral, written and presentation skills
 - Excellent management and organizations skills
 - Customer facing and/or training experience
 - Familiarity with software development tools and practices, including IDE's, Code -Repositories, Binary Repositories, Continuous Integration & Deployment, DevOps and Build

Tools
 - Experience working with database technologies, client/server architectures, Linux OS, and integrations via WS/SOAP API's
 - Ability to make decisions by reviewing source code and other software objects
 - Must be able to learn new features or tools quickly and be able to demonstrate their use
 - Basic understanding of networking
 - Familiarity with open source software, third party licensing, open source approval processes and license compliance governance is highly valued and considered a plus
 - Knowledge of software encryption technologies is plus
 - Ability to debug code or scripts is a plus
 - Database and SQL knowledge is a plus
 - VPN, tunneling, and any type of remote access experience (VNC, RDP, Join.me, etc) is a plus

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2512

abstractJV_contact_0: https://bit.ly/2JSgKIt

positionTypeCode: directhire

Työnantajan nimi: Synopsys Finland Oy, Oulu

source: TIVA