Työnimike: Solution Architect

Työnkuvaus:
We in the IT Private Front Line Solutions have the responsibility for solutions supporting If customer service, claims centres and CRM unit. Customer orientation and digital first are our key strategic themes and we strive for ensure the best in class tools for our frontlines in serving our customers. We work in close co-operation with business to develop customer care solutions, campaign and marketing support and contact center platforms to ensure implementation of well-functioning omni-channel support tools. Target is to adapt the solution portfolio with the overall roadmap for Nordic IT solutions. We are looking for an experienced Solution Architect- Contact Center Platforms The role Contact Center Platforms unit has a target to consolidate the Contact Center solutions for all Nordic countries. The unit is now looking for a Solution Architect to strengthen the competence in the Contact Center Platforms unit. We offer you a key role where you can join the exciting development journey and influence in on our future solutions and how we do it. If IT organisation has over 500 IT professionals across Nordics and Baltics. This provides an inspiring working environment with possibilities for personal growth. Responsibilities -Be a vital part of development and implementation of a consolidated Nordic Contact Center Platform -Capture, analyze and understand business requirements in close co-operations with business stakeholders and transform requirements into architectural -requirements and designs. -Follow and execute agreed IT strategies within Contact Center Platforms area -Secure realization of quality requirements in development projects (performance, security, maintainability, usability) -Contribute in planning a reliable and flexible architecture in Front Line Solutions area -Drive the change agenda within Front Line Solutions unit in close co-operation with enterprise architects Desired Skills and Experience -Experience and knowledge from IT projects with Contact Center platforms -Experience in technical implementations of Contact Center Platforms -Experience in integrating contact center solution with other systems -University degree in relevant area -Strong communication skills, being able to clearly and efficiently communicate with a multitude of people with different professional profiles and nationalities. -You are fluent in English, both oral and written. The role will be located in either in Stockholm, Turku or Espoo. If you have any questions you can contact Recruitment consultant Heli Korhonen heli.korhonen (at) manpowergroup.fi or +358 40 6532 591 Apply for the job by May 23th, 2016 at www.experis.fi by registering your CV and salary request in English to this position. We recommend that you leave your application as soon as possible because we are going through the applications before the 23th. Experis™ is the global leader in professional resourcing and project based workforce solutions. We attract, assess and place specialist professional talent, connecting the passion of individuals with the ambition of business. At Experis IT we specialize in skilled IT search and solutions and deliver high-demand talent for mission-critical positions to clients in over 50 countries. Experis is part of ManpowerGroup, the world leader in innovative workforce solutions.

Työnantajan nimi: Experis

Työnantajan osoite: 02100 ESPOO

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Työn lyhyt kuvaus: Tietoliikenneteknologian erityisasiantuntijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: Yli 5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi