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Työnimike: Supervisor / Senior Guest Service Officer

Työnkuvaus:
We are looking for a Supervisor/Senior Guest Service Officer to join our brand new team at Helsinki-Vantaa airport! We will open our lounge in February and we need you to make sure the day-to-day operations run smoothly. You will report to the Lounge Manager.

Your responsibilities will be:
- Overseeing day-to-day operations to deliver high level of service for our guests
- Monitoring and ensuring the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet Company standards
- Handling administration duties including staff roster and duty assignments
- Resolving personnel problems and evaluating staff performance
- Undertaking a busy and fast-paced role with varied duties
- Handling and resolving issues or complaints in a professional manner

 To succeed in this role you will need:
- Minimum of 4 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
- Proficiency in both spoken and written English, other languages are beneficial
- Service-oriented mind-set and a good team player attitude
- Strong leadership, communication and interpersonal skills
- Hygiene and alcohol passes

We offer you an interesting role in the most exciting environment you can find - the continuously growing Helsinki-Vantaa airport. You will have the chance to be a part of building our business in Finland from the beginning and offer our guests a premium stay at our Lounge from day one.

Send your CV and application letter with the headline "Supervisor" to apply.hel (at) plaza-network.com as soon as possible as we are going through the applications as they come.

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 42 international airports across the world, with a collective goal of 'enhancing your airport experience'.

For more information contact apply.hel (at) plaza-network.com or see our website www.plazapremiumgroup.com

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C5120

abstractJV_contact_0:
CV and cover letter to apply.hel (at) plaza-network.com with the headline "Supervisor"

positionTypeCode: directhire

Työnantajan nimi: Joint Billion Finland

source: TIVA