Työnimike: Team Leader - On-Site Support Team

Työnkuvaus:
Stora Enso IT offers IT solutions and services to all Stora Enso Divisions and Group Functions. We have nearly 400 employees in 19 countries. Our people are located at office and mills, and at Headquarter offices in Helsinki and Stockholm as well. Stora Enso IT is an internal shared services provider for common IT applications and infrastructure looking for economy of scale and efficiency on operations. Within Stora Enso IT, centrally delivered IT Infrastructure services are managed by Network, Hosting, Workplace and Support Services organizations. IT is now looking for motivated, open-minded individual who is ready to run On-Site Support Services team in Finland with co-operation of external and internal service providers. Your goal is to drive high user satisfaction with the IT support for providing cost efficient and standardised workplace and support services to end users. You are working closely to develop Workplace and Support services with other central teams with measurable targets. Team leading: - Lead and develop the team members - Team resource planning and follow up in order to meet maintenance, support and development requirements Service Management: - Lead operations according to global delivery standard - Coordinate/Monitor operational SLA/OLAs with suppliers - Ensure coordination and cooperation of your team with all service stakeholders, incl. with Stora Enso IT other teams, suppliers and partners and with business/customers - Bring in new ideas for improving your service for users - Reporting on Service performance and other metrics and KPIs - Budget and cost follow-up as well as other administrative tasks Project management: - Initiate, steer and/or manage projects and small enhancements in your service area - Run changes and projects according to the Change Management and Project Portfolio Management processes and tools Qualifications - Master's degree on IT or equivalent experience preferred - Have experience of running a support team and providing support in a similar environment - Have good verbal and written communication skills in Finnish and in English and other languages are seen as advantage - Have experience in implementing improvements to IT support services - Have a good understanding of IT support frameworks, including incident management, problem management, change management, service level measurement and reporting. - An understanding of or qualification in ITIL would be an advantage. - A technical understanding of the standard workplace infrastructure used in Stora Enso - Solid analytical thinking and capacity to view things from a wider strategic perspective - Be able to demonstrate strong customer-facing skills, and the ability to build and maintain working relationships with customers at all levels - Interested in developing him/herself and others - Flexibility and readiness to travel - Strong leadership skills

Työnantajan nimi: Stora Enso Oyj

Työnantajan osoite: 00101 HELSINKI

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Työn lyhyt kuvaus: Systeemisuunnittelijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi