Työnimike: Team Managers

Työnkuvaus:

We are now looking for Team Managers

to our Customer Support Team in Mariehamn and Tallinn.

Are you a passionate leader that wants your team members to grow as persons, and always strive for providing customers with the best possible service?

If you answer yes this is something for you!

We are looking for Team Managers to our Customer Support Team in Mariehamn and Tallinn. Your task is to lead and coach a team to continuously improve our service and ensure that we build long term relationships with our customers. Part of your job is

quality assurance, process ownership and implementations of new tools and ways of working. You will act as one of our team's Scrum Masters, and be the contact persons for other teams. You are a member of the department's management team, and you will play a key role in the development of Paf's customer service and customer relationship building.

English is our company language, you need to be fluent in at least one of these languages Swedish, Finnish, Estonian and Russian. Knowledge in other languages is an advantage. Previous experience from customer support work and COPC experience is an advantage, most important though is that you are a good leader and have a true interest in customer relationships.

Are you interested?

For further information about these positions, please contact Harriet Bodö, Manager

Customer Support, +358 20 7910 600.

Please visit www.paf.com/aboutus and add your

application in English, including your CV, short film (see questions below) and salaryrequirement no later than June 5th, 2016 . All applications are treated confidentially.

Please answer following questions in the short film:

1. Present yourself shortly and tell us in one sentence why you are interested in the job as one of our Customer Support Specialists.

2. What does good customer support mean to you? Give concrete examples when you have gotten top class customer support.

Paf was founded on Åland in 1966 with the clear purpose of creating profit to support the public good. This purpose is still our principle reason for being. Today Paf.com is an international fullservice online gaming site with over 150 games. We also maintain a large physical gaming operation on land and sea with about 1,300 gaming machines, 40 gaming tables on ships, Paf Casino on Åland and Casino Sunborn in Gibraltar. We offer safe and socially responsible money games to give our customers pleasure and entertainment. In 2015 the Paf group had a

total revenue of 110 million euros producing a profit of 22.7 million euros and the contribution to the public good was 21 million euros. The group has more than 400 employees with offices in Mariehamn, Helsinki, Stockholm, Tallinn, Madrid and Milan.

Tuntia viikossa: Heltid

Työnantajan nimi: PAF, Ålands Penningautomatförening

Työnantajan osoite: PB 241, 22101 MARIEHAMN

Muoto yhteyshenkilö: Harriet Bodö, Manager +358 20 7910 600 e-post:

Työnantajan puhelinnumero: 00358207910600

Työn lyhyt kuvaus: Myynti- ja markkinointijohtajat

Maa: Suomi

Sopimuksen kesto: Pysyvä

Sopimuslaji: Kokopäiväinen

Tarvittava koulutus: Ei ilmoitettu

Kokea: Ks. vapaa tekstiosuus

Lähde työtarjous:
Arbetsförmedlingen, Julkiset työvoimapalvelut, Ruotsi

Ajokortti: Ei

Hakeminen: Muuta – ks. vapaa tekstiosuus