Työnimike: Technical Customer Service Coordinators

Työnkuvaus:
TECHNICAL SERVICE COORDINATORS, ÄÄNEKOSKI Job description We are looking for three Technical Service Coordinators for a permanent contract to work in new Customer Feedback Centre (CFC) handling (quality related) feedback of European Customers. The Centre will be part of Technical Service and work in close co-operation with the Customers, Mills, R&D, Technical Service, Customer Service and Sales. Key responsibilities: Technical support for Metsä Board's customers in close cooperation with Mills and regional Technical Service Receive customer feedback in forms, emails, phone calls and posted packages Enter and process notification information in SAP and CRM Handle, evaluate, document and post customer evidence samples Cooperation with R&D to get evidence material if needed Contact customers for additional information Evaluate and resolve easy complaints indepently and more difficult complaints with Technical Customer Service of the Mills and regional Technical Service Inform and handover complex complaints to regional Technical Service Inform Mills, Technical Service and Customer of complaint resolution Create credit notes for customers Close and follow-up SAP notifications Prerequisites Candidate experience and competence expectations are: Some technical knowledge of Paperboards Preferably some technical knowledge of printing and paperboard converting processes Analytical working methods Very good co-operation capabilities IT skills in SAP, CRM, MES and Microsoft Office Very good verbal and written English (additional language skills are beneficial) Good communication skills More information For further information please contact Leena Yliniemi, Director, Technical Marketing & Packaging Services, phone +358 50 598 9036. Sending your application Interested applicants should apply by sending their applications with salary request and CV by 31.05.2016.

Työnantajan nimi: Metsä Group

Työnantajan osoite: Kuhnamontie 2, Äänekoski, 44100 ÄÄNEKOSKI

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Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Alue: Keski-Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi