Työnimike: Technical Service Manager

Työnkuvaus:
TECHNICAL SERVICE MANAGER, ÄÄNEKOSKI Job description We are looking for a Technical Service Manager for a permanent contract to lead new Customer Feedback Centre (CFC) handling (quality related) feedback of European Customers. The Centre will be part of Technical Service and work in close co-operation with the Customers, Mills, R&D, Technical Service, Customer Service and Sales. Key responsibilities: Management of Customer Feedback Centre operations and personnel Technical support for Metsä Board's customers in close cooperation with Mills and regional Technical Service Coordination of technical feedback handling of Metsä Board products Build good procedure and co-operation between CFC and regional Technical Service Organise complaint handling in close co-operation with the Technical Customer Service of the Mills Evaluation and resolution of Customer complaints and the evaluation of easy cases to be handled by CFC and to difficult cases for mills to be handled Build cooperation with R&D to help in feedback handling material Improvement and development of work methods for customer feedback handling Further develop CRM for mobile handling and documenting of notifications Follow-up of Customer compensation Reporting and follow-up of customer feedback Prerequisites Candidate experience and competence expectations are: Technical knowledge of Paperboards Technical knowledge of printing and paperboard converting processes Experience of quality related problem solving Team leading skills Very good co-operation capabilities IT skills in SAP, MES and Microsoft Office Very good verbal and written English, other language skills are positive Good presentation skills More information For further information please contact Leena Yliniemi, Director, Technical Marketing & Packaging Services, phone +358 50 598 9036. Sending your application Interested applicants should apply by sending their applications with salary request and CV by 31.05.2016.

Työnantajan nimi: Metsä Group

Työnantajan osoite: Kuhnamontie 2, Äänekoski, 44100 ÄÄNEKOSKI

abstractJV_invalidEuresFlag: false

Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Alue: Keski-Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi