Työnimike: Technical Specialist

Työnkuvaus:
Nets is one of northern Europe's leading companies for payment solutions, information services and digital security solutions, with one of the most extensive and innovative product portfolios in Europe. Our ambition is to become an even stronger partner to our customers by supporting their business nationally as well as internationally. We want to make the handling of both financial and information assets easier and more secure. Nets employs over 2,500 people and has its registered office in Copenhagen, as well as competence and commercial centres in Oslo, Stockholm, Helsinki and Tallinn. Find out more about us at www.nets.eu We are looking for Technical Specialist to Contact Center FI, who will ensure high quality in our current and new services/tasks as well as good relationship between customers and internal stakeholders. The position is permanent and is located in Vallila, Helsinki. MS team in CCFI is responsible for customer service and technical support via telephone according to KPI's and SLA's. We are keen to perform with great quality and with high efficiency. We offer you interesting and challenging tasks in international environment. We give you the opportunity to use your specialist skills and expertise on the job - to show excellence in customer service. Key responsibilities and tasks - Technical support and customer service towards merchants and other relevant stakeholders - User guidance and diagnosing payment terminal failures - Solving customers problems - Other relevant customer service towards merchants Preferred background and qualifications - Suitable educational background - Experience in customer service and technical support - Experience in telephone support and / or service - Good co-operations skills with different stakeholders: internal and external - Excellent communication skills in Finnish, English and Swedish, both verbal and written. Preferred personal qualities - Good communication skills - Team oriented - Organised and precise - Ability to solve problems - Ability to organise and prioritize tasks - Ability to react and adapt to change - Positive mind-set to change - Independent and confident - Flexible - Technical knowledge in common IT area We can offer you - Competitive salary, pension and insurance schemes - Challenging tasks that contributes to both professional and personal growth and development - The opportunity to be part of a company recognised by growth, innovation and development - A thriving environment characterised by team play and informality - A variety of activities within sports, culture, and within the social arena Apply by registering your CV and applying for the position. The position is filled as soon as the right candidate is found. For more information please contact recruitment consultant Rami Inkilä, rami.inkila (at) manpowergroup.fi. With offices in 80 countries, Manpower is one of the largest contingent and permanent staffing firms globally, and the market leader in the Nordic and Baltic countries. In Finland we are one of the largest companies specializing in recruitment, temporary staffing and assessments. We help employers find competent and motivated professionals for interim and permanent positions at all organizational levels. We serve our clients and candidates across the nation. Manpower is an authorized private employment agency.

Työnantajan nimi: ManpowerGroup Oy, Helsinki

Työnantajan osoite: 00002 HELSINKI

Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous: TE-palvelut, Julkiset työvoimapalvelut, Suomi