Työnimike: Technical Support Agent

Työnkuvaus:
Technical Support Agent (Night shift) for Cloud Services We are looking for a support agent to our Digital Services team to provide support for resellers (B2B). The agent works as a part of centralized support team that serves 14 countries in Europe. You work with Finnish and European resellers in advanced cloud technology, helping resellers with cloud services (e.g. Microsoft cloud services) and with ALSO Cloud Marketplace. You are responsible for providing technical information, troubleshooting and helping resellers via standard channels; phone, email and chat. The target is to ensure excellent service standards and maintain high customer satisfaction, while solving service requests effectively both independently and together with internal 2nd level and/or Service Providers. We expect you to have some previous work experience in technical support. But more important is a customer service oriented mindset and readiness to continuously learn something new. You are self-motivated and have a highly dedicated approach to work. You communicate proactively with a customer oriented mindset about IT topics in English and Finnish. Additional languages are a plus. Together with your team mates you communicate effectively in English. You feel comfortable in working independently but also as a valuable team member. We consider it a plus if you have previous experience in some of the following topics: O365, Exchange, Active Directory, SharePoint, Skype For Business or virtual servers. We offer: Possibility to be a part of an international team Centrally located office in downtown Helsinki Full-time regular night shift job (Mon - Fri, 01:00 - 09:00) Competitive salary If you are interested in working in the cloud business with great colleagues, send your application to rekry (at) acsion.fi. Please use "Technical Support Agent (Night shift) for Cloud Services" as the subject field.

Työnantajan nimi: ALSO Cloud Solutions Oy

Työnantajan osoite: 00100 HELSINKI

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Työn lyhyt kuvaus: Käytön tukihenkilöt

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Pysyvä

Sopimuslaji: Kokopäiväinen

Kokea: 1 vuosi

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi