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Työnimike: Technical Support Engineer

Työnkuvaus:
INTRODUCTION
In Progman, we help create better buildings and are one of Europe's leading Building Information Modelling software providers for the MEP (building services) industry. Progman Oy is a Finnish software company behind MagiCAD for Revit MEP and AutoCAD. We have over three decades of experience in developing solutions for the building services industry, specialising in products and services for the design of heating, piping, ventilation, sprinkler, and electrical systems. With nearly 20,000 licenses in use across over 70 countries globally, MagiCAD has a solid track record from thousands of successful MEP design projects used by leading mechanical and electrical design companies. For over two decades, we have been also helping manufacturers in the industry to bring their products closer to their customers. Our solutions include digital catalogues, tailored software online tools. Today, we cooperate with over 200 manufacturers and our MagiCloud online service is the biggest MEP catalogue in Europe. Our team consists of over 150 passionate software professionals located in Finland and across the Europe.


We are currently seeking a highly motivated, technical minded individual to join our technical services team in Finland to grow as Technical Support Professional in building software business.


RESPONSIBILITIES
As a Technical Support Engineer, your work will consist of a number of versatile tasks in a field of aftersales and technical support such as:

- Technical support; supporting customers in their technical questions and creating support material
- Training; creating training material as well as giving trainings to customers based on their needs on MagiCAD products
- Sales support; technical product presentations to customers
- Product development support; testing new products and their features, prioritising and documenting customer feedback

In this role you will be regularly communicating with customers and get involved in developing our products. Geographically you would mainly be operation in Europe and Asia.

Progman Oy is certified Autodesk Certified Training and Certification Operator (ATC and AAC). Technical Support Engineer will have the possibility to get the Autodesk-certified trainer -certification.


Position is permanent and the location of the position can be in any of our offices in Turku, Rauma, Espoo or Hämeenkyrö.


REQUIREMENTS
- Good English language skills and readiness to travel
- Knowledge of mechanical and/or electrical engineering
- HVAC and/or electrical education and interest towards learning new from the area
- Be enthusiastic, flexible and having a mind-set of actively developing oneself in a role of technical service engineer
- Not being afraid to communicate and being willing to learn and work in a team.


In addition, the following is considered as a benefit
- Working experience either as an electrical or mechanical design engineer within the Building Services sector is
- Having experience and knowledge of Building Information Modelling (BIM) and/or Revit MEP projects or MagiCAD for Revit



WHAT WE OFFER
In this open position, we provide a unique opportunity to develop your skills and play a key role with one of Europe's leading HVAC and electrical design software providers. We are able to offer you a secure job at a financially stable company. Through a casual but professional company culture with good opportunities for professional growth, we have been able to sustain an excellent employee retention rate. We are also offering flexible working conditions, flexible working hours and usage of flexitime. Our mission is to continue to develop leading software solutions for building services in Europe, China and Russia, and to create added value for our customers by developing products and services which continue to exceed their expectations. Progman Oy was awarded as one of the Great Places To Work in Finland in 2018.


ADDITIONAL INFORMATION
More information about Progman can be found at http://www.magicad.com/

Got more questions? Please contact our Technical Services Manager Mr. Jyrki Seppä by: Email: jyrki.seppa (at) magicad.com or by phone +358 40 517 0170.


HOW TO APPLY
If this sounds like you, please apply by 31.8 2018 via our recruitment portal at https://www.sympahr.net/public/pq.aspx?94b21540.

Please ensure that you apply as soon as possible. We will be going through applications as they arrive and will fill the position immediately when the right candidate is found.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2149

abstractJV_contact_0:
If this sounds like you, please apply by 31.8 2018 via our recruitment portal at https://www.sympahr.net/public/pq.aspx?94b21540.

positionTypeCode: directhire

Työnantajan nimi: Progman Oy

source: TIVA