Työnimike: Technical Support Specialist

Työnkuvaus:
As the world's leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 17 billion in annual revenue. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. In Finland we have around 700 employees in Joensuu and Vantaa. The Vantaa facility houses several different functions such as R&D, marketing, sales, service, logistics, quality as well as instrument and reagent manufacturing and is located close to the Vantaankoski railway station. Technical Support Specialist Vantaa, Finland Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you looking for a role that combines advanced technical support and scientific instruments? If so, this might be the perfect role for you. Thermo Fisher Scientific is currently recruiting a Technical Support Specialist to our Clinical Diagnostics Division, Analyzers & Automation business. The Analyzers and Automation business is focused on high-end IVD instrumentation and related clinical and specialty chemistry solutions. We also provide fully automated bench-top analyzers and applications for food and water laboratories. Our high throughput modular laboratory automation systems are used both in smaller laboratories as well as in high-volume core laboratories. Our mission is to be the leading provider of high value, innovative diagnostic solutions to select IVD market segments and a partner of choice for major OEM customers As Technical Support Specialist you have a change to work with technically challenged instruments in an innovative and international working environment. We offer motivating tasks and this function is well suited for those who enjoy working with technical service support and people. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through the course of your career. Key responsibilities: Provide 2nd /3rd level technical service support for customers (mainly international OEM Partners and distributors) related to our laboratory automation, clinical chemistry and industrial instrument platforms. Track, investigate and close technical complaints by collecting information and working together with appropriate sources. Participate in, and contribute to the CAPA process. Deliver service training in English and actively participate in creating and delivering training material. Provide on-site support for international installations in the form of troubleshooting and service when required. Participate and contribute to other processes (e.g. product development and product launch) to initiate product improvements/corrective actions as necessary to ensure customer expectations are met and exceeded. Assist in the development and implementation of plans to improve technical services and capabilities to further improve customer satisfaction. Work closely with the product management, R&D and QARA team to develop the service and support processes. Provide 1st level service visits when required. Experience/Qualifications/Qualities: Preferably a Bachelor's degree, or similar, in a technical area A minimum of 1-3 years' work experience in a related field Strong working knowledge of Windows based software, networking and PC hardware. Experience and knowledge of embedded and /or PLC software programming is a plus. Willingness to travel: app. 10 - 30% depending on the support need in the field. Mainly international travel wh

Työnantajan nimi: Thermo Fisher Scientific Oy

Työnantajan osoite: Ratastie 2, 01620 VANTAA

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Työn lyhyt kuvaus: Teletekniikan asiantuntijat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi