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Työnimike: Advisor for Technical Support

Työnkuvaus:
Webhelp Nordic is looking for new talent to join our Technical Support Tier 1 Team. Supporting an exciting global consumer technology brand, you will be a member of the Technical customer support team with plenty of potential to kick off your career. Our goal is to have fun while delivering amazing support for our customers. Why not come join us!

As a Technical Support Advisor - you are a motivated and enthusiastic individual with great passion for technology. As a problem solver, you are looking for a challenge in inventive work environment. Prior experience in technical or phone support is not required but looked as an advantage. What means the most to us is that you are eager to learn new, able to truly listen our customers and oriented to make their day by providing the highest level of customer care. We support you by providing world class training for your new role at the very beginning of your employment but also throughout your career with us!

As part of your role, you will answer inbound calls from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service. You will be supporting customers from Finland and internationally, both in Finnish and English languages.

Responsibilities
Provide first line support to customer enquiries
Investigate, resolve or escalate issues to Tier 2, senior support
Working with internal systems you will document each call via a client ticket system
Maintain and support quality and statistical standards, KPIs
Working as part of a team, you will work to both individual and group targets

Requirements
Fluent in English and Finnish, both written and spoken.
Prior customer service experience. History working in call centers/phone support is looked as an advantage
Basic understanding and interest in consumer based electronics
Excellent verbal and written communications skills
Strong problem solving and resolution skills
Excellent listening, probing and de-escalation skills
Be passionate about learning new concepts, technology and processes

To be our Super Hero:
You are passionate about delivering exceptional customer service
You thrive to build strong relationships with customers
You work well within a team and can motivate other team members
You are self-motivated with a great level of initiative
You are committed to continuous development
Thrive to take pride in your work

Does this sound like you? Go ahead and submit your application today! http://www.webhelp.com/en-gb/careers/

Orientation day will be held on 12nd/October/2018. Position to be filled is with full time contract. Recruitment process includes capability tests.

Webhelp is a leading Contact Center provider internationally with about 45.000 employees. Webhelp Nordic currently operates within the Nordic countries and Latvia with 1950 employees. We are committed to our people and thrive diversity and individual growth in everyday bases. Any level of discrimination is not welcome within our organization - rather we celebrate our differences. We believe in feedback and open communication to share knowledge and support business development. We guarantee high quality coaching and training and encourage and support our employees to find the best individual career development path with us.

numberOfPosts: 10

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

positionTypeCode: directhire

Työnantajan nimi: Webhelp Finland Oy

source: TIVA