Työnimike: Application Support Analyst - ERP Software

Työnkuvaus:
Application Support Analyst - ERP Software Vaasa, Finland An exciting opportunity has arisen for a Support Consultant to join a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries. With nearly 40 years of combined experience serving midmarket organizations and divisions of Global 1000 companies, the company has more than 20,000 customers in over 150 countries. With a history of innovation, industry expertise and passion for excellence, they inspire customers to build lasting competitive advantage. The company provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Texas, with offices and affiliates worldwide. The Role: To be based in our Finnish Support Centre, our support organization is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide Application Support via phone, email & remote to customers of our award winning ERP solutions. Main Tasks/Responsibilities: Respond to customer calls in a professional manner, providing solutions and advice where appropriate. Ensuring Service Quality levels are maintained. Ensuring all issues are handled in a timely manner. Reviewing outstanding issues, ensuring customers are kept informed of progress. Attending relevant Epicor training courses, in-line with our internal certification scheme. Qualifications Ideal Candidate Skills: Fluent (written and spoken) in Finnish & English essential Support or consultancy experience is desired Knowledge/exposure to Accounting practices or Accounting Software or Manufacturing would be beneficial Knowledge of Epicor ERP or iScala is an advantage Experience in a multinational environment is an advantage. Your development is high on the agenda at Epicor, so if you perform we'll help you progress along a structured career path that could take you into software consultancy and beyond if you wish. So if you're looking for a role with lots of opportunity to gain new skills, delight customers and become part of an outstanding global team, it's time to talk to Epicor. http://jobs.epicor.com/fi/finland/service-and-support/application-support-analyst-erp-software-jobs

Työnantajan nimi: Epicor Software Finland Oy

Työnantajan osoite: Yrittäjänkatu 15, 65380 VAASA

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Työn lyhyt kuvaus: Muut ohjelmisto- ja sovelluskehittäjät

Maa: Suomi

Alue: Pohjanmaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi