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Työnimike: Application Support (Network Monitoring, GIS)

Työnkuvaus:
We are now looking for permanent position in Helsinki APPLICATION SUPPORT (Network Monitoring, GIS)

Primary/Mandatory Skills:

- Experience in Network Monitoring & Workflow Solutions, GIS (Geographical Information System), GeoServer management, alarms/event management & reporting, fault management etc.

- Strong knowledge of SNMP (v1, v2C, v3)/HTTP/WMI/TCP/IP and other network protocols and devices e.g. gateways/routers/switches

- Secondary Skills : Java/J2EE, Oracle DB, JBoss application server, Web Technologies

- Server Skills : Windows/Linux

Role & Responsibility

- You will work in 2nd level application support

- Experience in Application Production Support and Maintenance

- Experience of non-production environments such as development, testing, performance

- Proactive monitoring and surveillance of applications, servers, databases, etc.

- Experience of ITSM tools such as BMC Remedy, Service-Now, etc.

- Understanding of the principles of ITIL Service Management such as Service Request Management, Incident Management, Change Management processes

- Familiar with the principles of customer care and SLA, KPI, OLA, etc.

- Excellent verbal and written communications; Ability to communicate effectively over the phone and face to face

- Keep customers informed of the progress of their queries.

- Responsible for day-to-day operations support tasks.

- Ability to work independently to solve customer issues with little or no supervision

- Excellent customer service skills

- Ability to mentor and support other team members

- Excellent interpersonal communications, working in team

Interested?

Submit your application by 18th of December at the latest. For more information, please contact Ville Saviluoto, Barona IT, 040 869 0180 or ville.saviluoto (at) barona.fi.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2153

positionTypeCode: directhire

Työnantajan nimi: Barona Oy

source: TIVA