Työnimike: Client Operations Manager

Työnkuvaus:
Client Operations Manager SYKES Finland Oy is part of SYKES Enterprises Inc. SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world. SYKES has 50 000 employees worldwide and nearly 40 years of experience. In SYKES Finland Oy we have nearly 100 professionals working with customer service and technical support. We are growing strongly and increasing staffing during spring 2016. We give service and support in Swedish, Norwegian, Danish, Finnish and Estonian languages. Our modern office is located in the heart of business and ICT area of Turku. We are an international and growing work place, where we invest in our employees, development and quality customer experience. We, SYKES Finland Oy, are looking for Client Operations Manager for our new Europe's leading e-commerce a fashion on-line account. We are searching for business minded, responsible professional with easy-going and social personality to join our team. We highly appreciate previous experience on financial responsibility and managing big teams. Previous experience on contact centers is a plus. In this role you are responsible for managing and leading an account of more than 70 employees. Responsibilities: -Act as a Manager for Team Leaders -Accountable for the Team Leads performance. Coach, set objectives and develop plans. -Accountable for Client performance KPI's -Financial responsibility of the Client Account (Budget and Forecast) -Operational control of the Client Account -Function as a link and point of contact with the Client and SYKES -Develop and maintain partnership between Client to increase Client satisfaction -Effectively communicate to all company levels -Identify, develop and implement solutions to resolve issues -Plan and lead regular meetings with teams and account -Report directly to Sr. Site Operations Manager Requirements of Core Competencies: -Excellent communications skills (written and verbal in some Scandinavian language and -English) including presentation and speaking skills -Excellent leadership, collaboration and teambuilding skills -People person, able to lead and coach team to bring results financially and operationally -Management experience min. 2 years -Proven track record of successfully leading teams/projects -Financial understanding and business mindset -Analytic mind, able to see behind and understand the numbers financially and operationally -Negotiation, influencing & conflict management skills -Able to prioritize and focus under stress -Flexibility and readiness to travel -Locate to Turku, Finland -Experience on e-commerce, retail and fashion are an advantage We offer... a great chance to work with world leading brands and being part of multicultural and international, dynamic work environment. We are a youthful and international work place with good drive. Openness and team work are some of the keys to our success. Job offers responsibility and support of experienced colleagues. We have also good staff benefits. Now you have a unique opportunity of being part of creating new account and world's best customer service experience. Interested? Please apply by sending your CV and application in English to fitku-applications (at) sykes.com latest by 25th May 2016. Use as a title "Client Operations Manager" in your mail.

Työnantajan nimi: Sykes Finland Oy

Työnantajan osoite: Joukahaisenkatu 1, 20520 TURKU

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Työn lyhyt kuvaus: Mainonnan ja markkinoinnin erityisasiantuntijat

Maa: Suomi

Alue: Varsinais-Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 2–5 vuotta

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi