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Työnimike: Customer Relations Officer - Finnish & English

Työnkuvaus:
Customer Relations Officer - Finnish & English Speaking


As our Customer Relations Officer you will work as part of the Northern Europe Customer Support team and will be based in Finland. It is a full time position of 37,5 hours per week.


This position will be to drive customer satisfaction and loyalty in order to reach the company's strategic goals.
You will be expected to carry out the following tasks & responsibilities and the work duties will vary from replying to social media customer service issues to order cancellations and product replacement. Since you will be working with a wide variety of customer inquiries a high level of flexibility is important that right applicant can deliver and have the below experience.


Customer Service Officer
The role of a customer service officer is one of the most important of the customer support team. Interacting directly with customers at all stages of the business, you are often the only representative of our business with whom the customer will communicate. As such, the variety of tasks you perform can effectively make or break the business' relationship with the customer.
Finnish translations will be an essential part of this role and will include working closely with the marketing and Ecommerce Department on a daily basis.


Customer Experience
It is important for a customer service representative to ensure that every potential and existing customer has a pleasant experience. This task is accomplished by treating each customer in a courteous manner, greeting them and answering every question pleasantly and efficiently on a daily basis.
The role of a customer service officer should also have the ability to demonstrate a professional and calm demeanour in a fast-paced, potentially high-pressure customer service environment


Issue Resolution
The resolution of customer issues and complaints is typically the responsibility of the customer service officer. In accordance with the old adage "the customer is always right", the customer service officer must treat even the most disgruntled customer with calmness and respect. You must identify the issues as quickly as possible, offering an appropriate resolution that satisfies the customer and is in compliance with company guidelines. When issues are determined to be of a serious nature, you must collect all relevant information and relay it to the appropriate manager. All the while, you must actively work to calm the customer, assuring them the problem will be efficiently addressed.
Essential Competencies/ skills:
Fluent in Finnish & English
Enthusiastic, courteous, directive, curious, and positive
Customer and solution oriented
Excellent communication skills - verbal and written
Delivery of excellent customer service experience on all incoming and outgoing calls from both customers and stores on a daily basis
Ability to exercise independent judgment on situations
Ability to understanding complex information
Ability to work under pressure
Ability to handle calls and take notes at the same time
Experience in a customer oriented environment is a big plus


If the above abstractJV_description seems tailor-made for you and you are longing to get into one of the world's most driven companies, apply now at: PeterLynch (at) gamestop.com. Please name the subject of your email "Customer Relations Officer-Finland".
Join us in bringing power to the players!

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

abstractJV_contact_0:
If the above abstractJV_description seems tailor-made for you and you are longing to get into one of the world's most driven companies, apply now at: PeterLynch (at) gamestop.com. Please name the subject of your email "Customer Relations Officer-Finland".

positionTypeCode: directhire

Työnantajan nimi: GameStop Oy

source: TIVA