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Työnimike: Customer Service Representative

Työnkuvaus:
On behalf of our international client, we are looking for Customer Service Representative on Helsinki.

Our customer is reshaping the future of delivery. They are an on-demand drone delivery service that can deliver food, coffee, medicine and other items within minutes. Do you want to be part of this exciting future? This is a fixed term contract (12 months) and the employment contract will be signed with Adecco Finland and the extension is possible. Apply asap.

The Customer Service Representative (CSR) will help manage existing lenders accounts. As a CSR, you will be lenders first point of contact for all technical issues and account management strategies. You will report all technical issues to the Engineering team and you will work closely with this team to develop and implement long term resolutions to these issues. You will also work with the Product Development team to generate ideas for new automated features that will help lenders better manage their accounts. As the liaison between our customers and our Engineering/Product Development teams, you will have a direct impact on the future of the Comparison Ads product.

You will be one of first points of contact with customers and merchant partners. Your role will involve:

- Managing and triaging incoming customer inquiries
- Documenting and reporting on customer care issues
- Monitoring key customer metrics
- Upholding customer care policies
- Facilitating merchant success by:
- Onboarding new merchants
- Providing support as required to merchants on-site
- Building sustainable relationships with merchants through open and interactive communication
- Office administration
- Order fulfillment and package loading
- Additional tasks as required

To be successful in this role, you will have:

- 2+ years proven customer support experience OR client service experience
- Familiarity with CRM systems and practices
- Excellent Finnish and good English language skills
- Exceptional communication skills across a variety of mediums
- The ability to multitask and manage competing priorities effectively


In addition, you will ideally have/be:

- Experience with developing customer care policies and reporting standards
- Creative flair with the ability to think flexibly and proactively
- An interest in contributing observations and ideas on a customer-facing product as it develops and matures
- A self-starter with an interest to grow into roles with more responsibility over time

Get interested? Please register and apply asap with CV and application in English until 1.9.2019.
We will meet the suitable candidates already during the application time. More information from Adeccos HR consultant Oona Sundvik oona.sundvik (at) adecco.fi.

Oona Sundvik,oona.sundvik (at) adecco.fi

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C9629

positionTypeCode: contract

contractTypeCodes_0: fulltime

Työnantajan nimi: Adecco Finland Oy,

source: TIVA