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Työnimike: Customer Success Manager (German speaking)

Työnkuvaus:
Do you want to work in an international environment? Are you passionate about customer service? We are looking for Customer Success Manager to join an international team to work with our customers company's German speaking customers. If you are interested to work in a growing Fintech company, read more and apply today!
 
JOB DESCRIPTION

Academic Work is looking for a Customer Success Manager to our client in Helsinki.

You will be recruited to our client company. Academic Work will take care of the recruitment process, therefore candidates are kindly asked to direct all questions to Academic Work hel03 (at) academicwork.fi.

JOB DUTIES

In this position, you will provide excellent customer service for clients, who are mainly entrepreneurs. You are ensuring first class experience and you are not afraid of taking care and solving demanding customer service situations. In this position, you are also building long lasting customer relations and trust with clients.

Clients are contacting you via email and phone in German but also in English. Our client company is an international Fintech company with more than 90 colleagues with 18 different nationalities. Our client's modern office is located in the heart of Helsinki.

The job includes:

- Providing excellent customer service in English and German

- Answering questions and helping clients via email and phone


This position suits you who enjoy working in an international environment and has passion for great customer service!



REQUIREMENTS

Our ideal candidate has previous customer service experience (minimum couple years). As a person you are customer orientated and ready to take the extra step in order to answer customer's needs. You have excellent communication skills both in German and English. You are solution oriented and able to work under the pressure.
 

Apply for this position if you have:

 - Previous experience in customer service (minimum couple years)

- Fluent German and English skills

- Customer orientated attitude

- Excellent communication skills

- Solution-oriented mindset

It is also seen as an advantage if you have interest towards Fintech & banking industry. Also it is seen as an advantage if you have worked with micro-entrepreneurs previously.


Start: As soon as possible

Working hours: Full time

Employment period: Permanent

Location: Helsinki

Salary: According to agreement

Published: 18.10.2018

 

To apply for the job you need to register on our website and then click on "Apply here". Remember to attach your CV into your application! We only process applications through our website but if you have questions about the position you can reach us via email in hel03 (at) academicwork.fi/. Please write the advert ID in the subject field and paste the advert link in the mail.

We are continuously screening and contacting candidates so make sure to send your application as soon as possible. Please note that the advert can be removed prior to the last application dates on our external advertising pages. In the event the advert has been removed it is either due to the process being completed or because we have a sufficient number of qualified applications and are proceeding to the selection/interview phase in the process.

 

We are the Home of the Young Professionals. We are experts in recruitment and staffing university students, recently graduated and professionals in the beginning of their career. You can be employed by us as a consultant in one of our client companies or be recruited directly to our client via our recruitment co-operation. You can read more about us at http://www.academicwork.fi/.

CLIENT INFORMATION
Our client company is a company that provides digital service built by entrepreneurs for entrepreneurs. By combining banking and business tools, their goal is to significantly reduce the amount of overhead and manual processes of traditional business administration. Their vision is to create a new banking model: "Entrepreneurship-as-a-service".

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

positionTypeCode: directhire

Työnantajan nimi: Oy Academic Work Suomi Ab

source: TIVA