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Työnimike: Customer Support Specialist Trainee

Työnkuvaus:
Looking for

We at Studentwork are looking for a Customer Support Specialist Trainee to our client organization Holvi Payment Services Oy. This position is full-time, 6 month fixed-term employment via Studentwork and located in Helsinki. After 6 months you will have a great opportunity to become long-term employee at Holvi.

As a Customer Support Specialist Trainee, you are an essential part of the Holvi Support team, helping their customers with daily support issues via email and phone. You support operations team in customer communication and incorporate sales and research techniques into customer calls when needed.

To Holvi their customers are more than just customers - they are the heart of Holvi's business. At Holvi they strongly believe that it is their job to ensure that customers feel they are receiving great value from their service. As a part of Customer Success team your responsibility is praise for its positive and solution-oriented approach, in which even the toughest situations are handled with dedication and a human touch.

Holvi is banking for Makers and Doers - a digital service built by entrepreneurs for entrepreneurs. Holvi combines everything a modern business owner needs in one easy-to-use platform. By combining banking and business tools, their goal is to significantly reduce the amount of overhead and manual processes of traditional business administration. Holvi's vision is to create a new banking model: "Entrepreneurship-as-a-service" (https://about.holvi.com/fi/).

The main responsibilities

- Help customers with daily support issues via email and phone
- Support operations team in customer communication
- Incorporate sales and research techniques into customer calls when needed

We want from you

- Fluent in Finnish and English
- Educational background from relevant field (e.g. Economics)
- Passionate about Customer Support and genuine interest in Customers
- Positiveness, excellent interpersonal skills and can do -attitude
- Interest in Fintech and the Banking Industry
- Working experience in Customer Support is seen as a benefit

We offer

- A front-seat position in a fast growing technology company
- Possibility to develop your professional knowledge and great career opportunities
- International working environment
- Entrepreneurial, motivated and start up minded working culture
 

Apply now!

If you think you are the perfect person to fill this position, please send your CV and application letter as soon as possible via link below! The last day to apply is 7.4.2019. If you have any questions about the position, feel free to contact Consultant Manager Emmi Telanne (emmi.telanne (at) studentwork.com).

 
Our story
The story of Studentwork started in a small student apartment in Helsinki, when two students, Lucas and Tomas decided in 2004 to set up a company of their own. Today Studentwork is one of the largest recruitment and staffing agencies in the Nordic countries specialized in young talents.

Studentwork helps young talents in finding a great start for their careers and enterprises to find the best and most suitable employees. Through staffing services, a client company receives either a permanent, part-time or seasonal employee. Through recruitment, companies recruit young talents to longer contracts.
Studentwork's most important task is to help customers and young talents to find each other.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4226

positionTypeCode: contract

Työnantajan nimi: Studentwork Group Oy

source: TIVA