Työnimike: Customer Support Specialist

Työnkuvaus:

We are now looking for Customer Support Specialist

to our Customer Support Team in Mariehamn and Tallinn

Are you a service minded team player with a big heart for customers and an eye for top class customer service?

Do you enjoy working in a dynamic environment where daily

support operations and new knowledge are in focus? Are you on top of this interested in customer communication and gaming you might be one of the Customer Support Specialists we are looking for!

As one of our Customer Support Specialist you have a big responsibility in taking care of our customers and ensure that their customer experience is as good as possible. You will

be communicating with our customers via phone, email, social media and chats.

Our working environment is very dynamic, and you need to be prepared to fast adapt to new knowledge and new ways of working. As you will be in direct contact with our customers you need to be a good communicator, and at least one of these languages is required on a fluent level Swedish, Finnish, Estonian and Russian. English is our company language, knowledge in other languages is an advantage. Previous experience from customer support, sales, gambling industry and online business are advantages. Most important though is that you have the right service attitude, customer focus and are willing to learn new things.

Are you interested?

For further information about these positions, please contact Harriet Bodö, Manager

Customer Support, +358 20 7910 600.

Please visit www.paf.com/aboutus and add your

application in English, including your CV, short film (see questions below) and salaryrequirement no later than June 5th, 2016 . All applications are treated confidentially.

Please answer following questions in the short film:

1. Present yourself shortly and tell us in one sentence why you are interested in the job as one of our Customer Support Specialists.

2. What does good customer support mean to you? Give concrete examples when you have gotten top class customer support.

Paf was founded on Åland in 1966 with the clear purpose of creating profit to support the public good. This purpose is still our principle reason for being. Today Paf.com is an international fullservice online gaming site with over 150 games. We also maintain a large physical gaming operation on land and sea with about 1,300 gaming machines, 40 gaming tables on ships, Paf Casino on Åland and Casino Sunborn in Gibraltar. We offer safe and socially responsible money games to give our customers pleasure and entertainment. In 2015 the Paf group had a

total revenue of 110 million euros producing a profit of 22.7 million euros and the contribution to the public good was 21 million euros. The group has more than 400 employees with offices in Mariehamn, Helsinki, Stockholm, Tallinn, Madrid and Milan.

Tuntia viikossa: Heltid

Työnantajan nimi: PAF, Ålands Penningautomatförening

Työnantajan osoite: PB 241, 22101 MARIEHAMN

Muoto yhteyshenkilö: Harriet Bodö, Manager +358 20 7910 600 e-post:

Työnantajan puhelinnumero: 00358207910600

Työn lyhyt kuvaus: Puhelinpalveluneuvojat

Maa: Suomi

Sopimuksen kesto: Pysyvä

Sopimuslaji: Kokopäiväinen

Tarvittava koulutus: Ei ilmoitettu

Kokea: Ks. vapaa tekstiosuus

Lähde työtarjous:
Arbetsförmedlingen, Julkiset työvoimapalvelut, Ruotsi

Ajokortti: Ei

Hakeminen: Muuta – ks. vapaa tekstiosuus