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Työnimike: Customer Support Specialist

Työnkuvaus:
We are now looking for a

CUSTOMER SUPPORT SPECIALIST

This new position provides technical and functional support to end users of the Dental tracking system software and related products. The LM Dental Tracking System is a combination of RFID readers for keeping track of all articles used by dentists and a cloud based (SaaS) service for using this IoT data. Occasionally, you may also need to visit the customers in order to make installations, configure and upgrade systems (both hardware and software), give trainings and guide the administrators of the LM DTS system. You also create product material and training material, and support sales with technical knowhow. The role also includes functioning as internal IT support for the staff working at LM.

Requirements:
        technical or IT background, MSc or BSc preferred
        fluency in at least English and Finnish, other languages a big +
        proactive and independent attitude towards work, customer oriented, with good problem-solving skills
        willingness to travel and working flexible hours when needed, as we support customers globally
        knowledge of basic computer hardware and software, including desktop PCs, laptops, networking equipment, wireless access points, printers etc
        previous experience in customer support roles or working in customer interface.


We offer:
        challenging and varied job with personal growth opportunities
        international working environment in a growing and profitable SME
        modern and pleasant working facilities in Parainen.
        high-end innovative dental products with global competitiveness
        support from the team locally and from the group level

LM-Dental develops, produces and markets high tech dental hand instruments and their tracking system together with ultrasonic devices, orthodontic appliances and more. With the innovative product design and high-tech production technology we are the fastest growing manufacturer of hand instruments in Europe and the market leader in the Nordic countries. The company is located in Parainen, Finland with a subsidiary LM Dental AB in Nynäshamn, Sweden. Over 80% of the production is exported to more than 50 countries. LM is a part of the Finnish medical corporation Planmeca Group.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2512

abstractJV_contact_0:
Send your application and CV including salary request to rekry (at) lm-dental.com by September 17th, 2018.

positionTypeCode: directhire

Työnantajan nimi: LM-Instruments Oy

source: TIVA