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Työnimike: Developer Support Engineer

Työnkuvaus:
We are seeking a Developer Support Engineer to strengthen our in-depth technical support at M-Files' Tampere office.

Our international customer support organization is responsible for the high quality technical support of M-Files products and services. We are a group of professionals working seamlessly together and proud of our high customer satisfaction ratings.

As a Developer Support Engineer you will be analyzing and solving the most challenging cases related to our products together with our support teams, product development, customers and other stakeholders.

Your daily tasks may include

- reading C/C++/C#/VBS code
- investigating memory dumps
- writing error reports of good quality
- investigating network issues via network logs or various network testing tools
- developing methods to solve or work around various problems identified
- analyzing SQL database related problems
- analyzing customer issues against source code and determine cause, workarounds or issues

You will get a thorough induction to your tasks. To be successful you will need to possess a widespread knowledge of computer systems and Windows environment. We value a B.Sc., M.Sc. or a corresponding degree with good grades. A suitable background to succeed in this task can be a software developer, in-depth support engineer or IT administrator. However, the ability to understand C++ and preferably also C# and VBS code is a must. Knowledge of MS SQL, AD, IIS, Wireshark, Fiddler and computer networks as well as common protocols is appreciated.

In addition to the technical requirements good written and oral communication skills in Finnish and in English is required. Customer oriented approach, good problem solving and prioritization skills are needed, too.

We offer excellent career opportunities going forward and support you in further developing your expertise. Our employees consistently rate their job as highly meaningful and rewarding, while they perform their work in a great atmosphere. Our team is fun and our solutions are changing the market!

Please send your application soon, but no later than 26 May 2019.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2519

positionTypeCode: directhire

Työnantajan nimi: M-Files Oy

source: TIVA