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Työnimike: Industrial OEM Support

Työnkuvaus:
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. With Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals. With good Industrial products we are winning market share in Europe and Finland especially. In Finland we work both with large OEM and medium sized companies. We supply engines to a broad range of applications, such as material handling, forestry, mining and gensets.

INDUSTRIAL OEM SUPPORT, VOLVO PENTA

We are looking for you, who loves challenges, are creative and get truly motivated in helping customers, our organization and the team to succeed. If these words describe you, then we might just have the perfect role for you!

Volvo Penta knows the importance of building a life cycle relation with our customers, as we believe this is the key to success. You will contribute to this by offering the support needed to all Industrial OEM in our market.

Main activities and responsibilities:

Your main task within this role is to secure a fast and qualitative parts and technical support to our Industrial Customers in the Nordic countries.

- Responsible for the ordering process supporting the OEM customers during ordering and delivery of parts.
- Keep track on parts numbers, prices and OEM purchase contacts.
- Along with IT department, ensure the set up and maintenance of user accounts and rights for the relevant users are up and running.
- Train and educate OEM customers to use Volvo Penta Parts order systems.
- Logistical system support, ensuring the OEMs can place order of parts using Volvo Penta part numbers/references vs own parts system.
- Handle issues with logistics and represent the department on relevant forum meetings for process improvements.
- Able to respond and handle technical inquiries in relation to the parts and the components for the different applications, and work on the technical support issues together with the Industrial Service Engineers in the Finnish and Swedish organizations.
- Understand the warranty process and to guide and train our OEM customers to use the warranty systems appropriately.
- Validation of warranty cases and quality follow-up.
- Work closely with the Industrial Sales teams visiting customers to understand the complete picture of the installation and the customer demands.
- Support on developing marketing material.

You will be a part of a great global Volvo Penta team and work in close cooperation with colleagues within many other functions, areas and countries. You will travel 20-50 days per year.

Required knowledge, experience and qualities:

- Technical and/or economical training (intermediate level) or gained equivalent experience.
- Spoken languages: Fluent in Finnish and English. Swedish language capabilities good to have.
- Good skills on MS Office (MS Excel and PowerPoint).
- Good understanding on technical wholesales operations and service aftermarket concepts.
- A passion for technical solutions and strong analytic and problem solving skills.
- Good negotiation skills.
- Speaking technical language is easy for you.
- Drivers licence is required.

We are hoping to hear from you! Fill in your application on our websites www.volvotrucks.fi/tyopaikat latest February 28th, 2019.

For further information, please contact: Rikard Coro, Dealer Business Manager Nordic, Email: rikard.coro(at)volvo.com, Telephone: +46 31 322 3648.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3119

positionTypeCode: directhire

Työnantajan nimi: Volvo Finland Ab

source: TIVA